Senior UX Designer

About the role

We're seeking a Senior UX Designer to lead experience design for the Resmed Online Store (ROS).

Responsibilities

• Lead the design of end-to-end commerce experiences for ROS, from account setup to post-purchase workflows.
• Collaborate across CX, Product, Engineering, and Commercial Operations to align business goals with user needs.
• Apply AI and experimentation tools to test, optimize, and personalize digital experiences at scale.
• Create UX artifacts including wireframes, prototypes, and interaction models that span multiple systems.
• Translate complex enterprise workflows into intuitive self-service experiences.
• Partner with research to synthesize insights into actionable design strategies.
• Facilitate workshops, design sprints, and iterative critiques to align stakeholders around UX outcomes.
• Ensure design consistency across the global ecosystem via the Resmed Design System.
• Mentor junior designers and foster a culture of experimentation, learning, and data-informed design.

Qualifications

• 6+ years of experience designing complex digital experiences within commerce, SaaS, or enterprise ecosystems.
• Strong portfolio demonstrating design excellence in commerce workflows, data-rich interfaces, or regulated digital environments.
• Expertise in Figma, Adobe Creative Suite, or equivalent tools for end-to-end UX delivery.
• Proven ability to design enterprise-integrated experiences spanning ERP, CRM, and fulfillment systems.
• Experience applying AI-assisted design tools, data experimentation, and personalization frameworks to optimize user experiences.
• Strong collaboration, communication, and storytelling skills with cross-functional teams including Product, CX, and Engineering.
• Demonstrated ability to deliver measurable business and user outcomes through UX strategy.

Nice-to-have experience

• In healthcare, medical devices, or other regulated industries, particularly in areas supporting holistic sleep health and respiratory wellness.
• Background in data visualization or analytics-based UX optimization, with sensitivity to designing experiences that improve both business performance and user wellbeing outcomes.
• Familiarity with Elastic Path or similar commerce platforms.
• Understanding of how digital commerce experiences can connect users to preventive care, therapy management, or personalized health insights in support of ResMed's broader digital health mission.

Benefits

This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees receive Flexible Time Off (FTO), 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.