Senior UX Designer

About the role

The position is only available for W-2 employees. To be eligible, you must reside in one of the following states: PA, NJ, NH, DE, CO, SD, TX, WY, AK, or FL.

Responsibilities

• Design intuitive, high-impact user experiences across DonorPerfect’s fundraising and nonprofit CRM platform.
• Partner closely with Product Management and Engineering to translate complex workflows into simple, effective interfaces.
• Simplify complex data-heavy interfaces so that users can quickly interpret insights and make informed fundraising decisions.
• Use AI-assisted design and prototyping tools to rapidly explore multiple solution directions, generate design variations, simulate user flows, and accelerate the path from concept to validated prototype.
• Conduct user research (interviews, usability testing, surveys, analytics review) so that product decisions are grounded in validated user needs.
• Synthesize research insights into actionable design opportunities so that product teams prioritize solutions that improve usability and business outcomes.
• Define success metrics and evaluate design effectiveness so that shipped experiences measurably improve adoption and satisfaction.
• Collaborate with Product Managers to explore multiple solution concepts, reduce ambiguity, test assumptions earlier, and improve confidence in product decisions.
• Facilitate design workshops, journey mapping, and concept testing so that cross-functional teams align on user problems and solution approaches.
• Contribute UX insights to product roadmap discussions so that design perspectives influence strategic product decisions.
• Contribute to and evolve the DonorPerfect design system so that product experiences remain visually consistent, accessible, and scalable across the platform.
• Create reusable interaction patterns and UI components so that product teams can build faster and maintain a cohesive product experience.
• Present design rationale and research insights to stakeholders so that decisions are informed by user needs and product goals.
• Mentor junior designers and contribute to design best practices so that the design team continuously improves its craft and impact.

Requirements

• Expertise in user-centered design principles, interaction design, and information architecture.
• Strong ability to translate complex SaaS, CRM, reporting, data-entry, automation, or data-heavy workflows.
• Skilled in conducting user research and synthesizing insights into actionable design improvements.
• Rapidly explore multiple design directions and use prototypes to make product decisions faster.
• Strong communication and storytelling skills to explain design decisions to stakeholders.
• Effective collaboration with Product Managers and Engineers in agile environments.
• Strong analytical thinking and problem-solving abilities.
• Experience working with design systems and scalable UI frameworks.
• Balance usability, accessibility, technical feasibility, business goals, and speed of execution.
• Sound judgment in the responsible use of AI tools, including awareness of privacy, accuracy, bias, accessibility, and when human review is required.

Key Requirements

• 5+ years of experience in UX Design, Product Design, or Interaction Design for SaaS, B2B, enterprise, or digital products.
• Proven experience designing complex web applications, data-driven software platforms, CRM systems, workflow tools, or similarly complex product experiences.
• Strong portfolio demonstrating end-to-end UX design work from research and discovery through prototyping, implementation, and measurable product outcomes.
• Proficiency using modern UX design and prototyping tools, including Figma or Sketch, with experience leveraging AI-assisted capabilities such as Figma AI/Figma Make, Claude, ChatGPT, Cursor, Lovable, v0, Midjourney, or comparable technologies to accelerate design workflows.
• Experience creating interactive prototypes using tools such as Figma Make, Lovable, Claude Code, or similar solutions to validate concepts, communicate complex interactions, and align Product, Engineering, and stakeholders.
• Experience conducting user research and usability testing using platforms such as Grain or comparable tools, and translating findings into actionable design improvements.
• Experience using product analytics platforms such as Fullstory, Segment, Amazon QuickSight, or similar tools to inform design decisions and measure product outcomes.
• Experience collaborating with cross-functional product development teams using collaboration platforms such as Jira, Confluence, FigJam, Miro, or equivalent tools.
• Familiarity with accessibility standards (WCAG).

Compensation

This full-time, remote position offers a total compensation range of $140,000–$160,000 USD, depending on your experience and skills. Our compensation package is designed to recognize your contributions, reward outstanding performance, and support your long-term growth. Total Compensation Includes Competitive base salary Quarterly incentive bonuses Monthly profit-sharing bonus

Benefits

• Paid time off and volunteer days
• Matching gifts program
• Parental and military leave
• 401(k) with employer match and profit sharing
• Medical, prescription, vision, and dental coverage
• Pre-tax dependent coverage and voluntary benefits
• Short-term disability
• Employee Assistance and Wellness Programs

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. We do not discriminate based on race, color, citizenship status, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, pregnancy, or any other characteristic protected by law. SofterWare is committed to providing reasonable accommodations for individuals with disabilities and fostering an inclusive, supportive workplace where everyone can thrive.