Senior UX Designer, Amazon Delivery Customer Experiences

About the role

The Senior UX Designer will collaborate with senior leaders and diverse teams across multiple partner organizations to turn ambitious ideas into seamless experiences through rapid exploration and creative problem-solving. The role involves uncovering customer needs and translating them into experiments to elevate how people perceive and trust same-day delivery.

Responsibilities

• Bring forward innovative ideas that set a new standard for how customers interact with and trust same-day delivery
• Advocate and design for the customer through objective data such as market analysis, user insights, technical constraints/opportunities, and business context
• Partner closely with business and development teams to plan and balance immediate changes with long-term, extensible solutions
• Leverage AI-assisted tools to accelerate ideation, exploration, and prototyping while applying strong design judgment to refine and validate concepts through user flows, wireframes, visual designs, and high-fidelity prototypes that support decision-making and development
• Create reusable design frameworks and AI-enabled resources such as templates, systems components, and automated workflows that empower partner teams to self-serve incremental design needs, while directing your focus toward high-impact strategic initiatives
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, research studies, and analytic interpretation
• Present design work to UX partners, cross-disciplinary teams, and executive leaders

Qualifications

• 7+ years of design experience
• Experience defining and maintaining design patterns and UX standards
• Experience designing customer facing retail products
• Experience with best practices for User Interface Design, Information Architecture, and Interaction Design
• Knowledge of best practices for information architecture and interaction design, user-centered design process
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
• Experience designing and managing workflow with AI tools

Preferred Qualifications

• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience presenting designs and collaborating with all levels of the organization
• Experience presenting to and effectively advising senior leaders outside of design
• Experience providing and effectively communicating strategic and tactical recommendations based on data