Senior User Experience Designer-Software

About the role

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders.

Responsibilities

• Lead UX design for high-impact, multi-phase initiatives.
• Think strategically about ambiguous problems, framing them in terms of student and business outcomes, and proposing clear short- and long-term UX solutions.
• Collaborate with product managers, engineers, UX researchers, and business stakeholders to define problems, run workshops, explore concepts, and drive alignment on user-centered solutions.
• Create and evolve holistic design artifacts for product lines (not just single features), including flows, wireframes, prototypes, and annotations that help teams implement with clarity and confidence.
• Use qualitative and quantitative data, including design performance metrics and tools such as Pendo, to evaluate experiences, guide design decisions, and identify opportunities for improvement.
• Proactively surface risks and dependencies, manage expectations with partners, and take ownership of end goals across organizational boundaries.
• Mentor and influence other designers and non-design partners by explaining the "why" behind UX decisions, modeling best practices, and contributing to shared standards and patterns.

Requirements

Minimum Qualifications:

• Bachelor's Degree in Visual Communications, Graphic Design, or a related field
• 6 years of experience as a UX designer, interaction designer, information architect, UX researcher, or other relevant role

Preferred Qualifications:

• Experience working in an Agile development process
• Experience using user research throughout the product life cycle, incorporating data from multiple sources into decision-making
• Higher Education experience
• Agency experience

Qualifications

• In-depth understanding of modern User Experience (UX) design principles and how to apply them to complex, multi-system experiences
• Proven ability to think strategically: you can zoom out to a three-year vision, understand industry and UX trends, and then translate that vision into practical, phased design work
• Strong communication and storytelling skills, with the ability to explain design decisions and technical concepts clearly to non-design audiences, large groups, and senior stakeholders
• Demonstrated ability to balance student and business needs, representing both perspectives in discussions and outcomes
• Mastery of core UX deliverables (user flows, wireframes, prototypes, design specs, etc.), including when to use each, their dependencies, and their tradeoffs
• Experience working in cross-functional teams (product, engineering, research, and business stakeholders) and building strong relationships to move work forward
• Data-informed mindset: you are comfortable interpreting product data and research insights to understand what is working, what is not, and where to experiment next
• High attention to detail, with a strong sense of ownership over the quality, accessibility, and consistency of the experiences you ship
• Expertise with industry tools such as Figma and Adobe Creative Suite, and proficiency with Microsoft 365

Skills

• In-depth understanding of modern User Experience (UX) design principles and how to apply them to complex, multi-system experiences
• Proven ability to think strategically: you can zoom out to a three-year vision, understand industry and UX trends, and then translate that vision into practical, phased design work
• Strong communication and storytelling skills, with the ability to explain design decisions and technical concepts clearly to non-design audiences, large groups, and senior stakeholders
• Demonstrated ability to balance student and business needs, representing both perspectives in discussions and outcomes
• Mastery of core UX deliverables (user flows, wireframes, prototypes, design specs, etc.), including when to use each, their dependencies, and their tradeoffs
• Experience working in cross-functional teams (product, engineering, research, and business stakeholders) and building strong relationships to move work forward
• Data-informed mindset: you are comfortable interpreting product data and research insights to understand what is working, what is not, and where to experiment next
• High attention to detail, with a strong sense of ownership over the quality, accessibility, and consistency of the experiences you ship
• Expertise with industry tools such as Figma and Adobe Creative Suite, and proficiency with Microsoft 365

Pay

Pay Range: $118,900.00 - $178,500.00

Schedule

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.