Senior Upstream Process Engineer, Commercial - BPG
About the role
We are seeking a dedicated and enthusiastic Order Support Customer Care representative to join our team. This role involves running reports, investigating order issues, assisting customers with inquiries, and maintaining a positive customer experience. The ideal candidate will enjoy working in a supportive and flexible environment.
Responsibilities
- Run reports and investigate order issues
- Assist customers with inquiries and provide solutions
- Maintain a positive and efficient customer experience
- Work collaboratively within a supportive team
- Communicate effectively with both internal and external stakeholders
Requirements
While not specified, candidates should have strong communication skills, the ability to handle multiple tasks simultaneously, and a passion for supporting customers in their scientific endeavors.
Qualifications
The successful candidate will possess a combination of education and experience in customer service or a related field. Prior experience in a similar role is preferred but not required.
Skills
Strong communication skills, attention to detail, and the ability to work independently and as part of a team are essential. Proficiency in Microsoft Office and familiarity with customer relationship management systems are also beneficial.
Benefits
Thermo Fisher Scientific offers a comprehensive benefits package including health insurance, retirement plans, and paid time off. Our commitment to employee well-being extends beyond the workplace, with initiatives focused on work-life balance and professional development.
Pay
Competitive salary based on experience and qualifications.
Schedule
Flexible work arrangements are available, allowing employees to balance their personal and professional lives.
Accessibility/Disability Access
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.