Senior Union Paymaster I

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Union Paymaster I based in the United States. This is a senior payroll operations role focused on processing complex union payrolls accurately, compliantly, and within defined service-level timelines.

Responsibilities

• Process and review complex union payrolls accurately, compliantly, and within established processing timelines and SLAs.
• Interpret and apply collective bargaining agreements, side letters, union rules, and working conditions across multiple production types.
• Serve as an escalation point for complex payroll scenarios, helping colleagues assess edge cases and determine when formal guidance from Labor Relations or other specialists is required.
• Manually review payroll calculations, identify discrepancies, perform appropriate corrections or overrides, and document the rationale behind decisions.
• Maintain detailed and accurate system notes covering payroll status, decisions, outstanding actions, and next steps.
• Communicate proactively and professionally with customers and internal stakeholders to resolve payroll issues efficiently and completely.
• Build effective working relationships with Labor Relations, Customer Success, Payroll Operations, Tax Operations, Product, Engineering, and other cross-functional teams.
• Mentor and support Union Paymasters by sharing expertise, reviewing complex scenarios, and modeling strong documentation and communication practices.
• Identify recurring issues, process gaps, and opportunities for tooling improvements, and contribute to implementing practical solutions.
• Create, maintain, and promote SOPs and knowledge documentation that reflect current processes, union requirements, and operational learnings.
• Consistently meet or exceed expectations for productivity, accuracy, timeliness, quality, and case resolution.

Requirements

• 5+ years of experience processing payroll in a multi-union environment, with demonstrated ability to manage complex payroll requirements.
• Advanced ability to interpret and apply union rules, working conditions, and collective bargaining agreement provisions within a production payroll environment.
• Strong knowledge of entertainment-industry union agreements is preferred, including SAG-AFTRA, DGA, IATSE, Teamsters, or similar organizations.
• Demonstrated ability to independently investigate and resolve complex payroll scenarios while recognizing when formal interpretation or escalation is appropriate.
• Exceptional attention to detail and the ability to remain accurate and organized while managing multiple payrolls, deadlines, and competing priorities.
• Strong written and verbal communication skills, including confidence communicating with customers and cross-functional partners.
• Strong documentation skills, with experience maintaining payroll notes, SOPs, knowledge resources, and clear decision rationales.
• Basic proficiency with spreadsheets such as Microsoft Excel or Google Sheets and the ability to learn new systems and tools quickly.
• Flexibility to adjust schedules based on workload and client requirements.
• Experience mentoring colleagues, improving workflows, or raising operational quality standards is preferred.
• Experience working in a scaling operations environment with evolving processes, systems, and tools is preferred.

Benefits

• Unlimited paid time off.
• Remote work from anywhere in Canada or the United States.
• Health and dental benefits.
• Up to $1,500 USD / $2,025 CAD toward home IT setup.
• Up to 2% matching RRSP / 401(k) contributions.
• Learning and professional development opportunities.
• Up to $50 USD / $67.50 CAD toward internet or cell phone services.
• A collaborative, inclusive, and harassment- and discrimination-free work environment.
• The opportunity to contribute to meaningful operational improvements within a growing technology-focused organization.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.