Senior Trust & Safety Policy Manager

About the role

As Linktree’s Senior Manager, Trust & Safety, you will own the development, evolution, and governance of our content and behavior policies, ensuring they are clear, enforceable, and aligned with both platform values and global regulatory expectations. This role is responsible for defining what is allowed on Linktree and how those rules are interpreted and applied in practice. You will lead policy authoring, manage complex edge cases, and establish enforcement guidance that drive consistency and fairness across the platform. You’ll work closely with Trust & Safety Operations, Legal, Product, and Communications to ensure policies are effectively implemented, well understood internally, and transparently communicated externally. You will also play a key role in evolving our policies in response to emerging risks, enforcement insights, and industry developments.

Responsibilities

• Own the full lifecycle of Linktree’s content and behavior policies, including authoring, maintenance, and iteration
• Develop and maintain Community Standards, Trust Center content, and other external-facing policy documentation
• Define policy frameworks, enforcement philosophy, and escalation principles
• Ensure policies are clear, actionable, and aligned with regulatory and platform requirements
• Lead policy interpretation, including complex edge cases and high-risk or ambiguous scenarios
• Establish and maintain consistent enforcement philosophy, including penalty logic and escalation frameworks
• Partner with Trust & Safety Operations to translate policy into enforcement guidance and workflows
• Support internal decision-making on sensitive or high-impact policy cases
• Cross-functional Partnership:
• Collaborate with Legal on regulatory and compliance requirements as they relate to content policies
• Work with Trust Product and Engineering to ensure policies are accurately reflected in platform systems
• Work with Communications on external messaging related to policy updates and trust initiatives

Qualifications

• 6–8+ years of experience in Trust & Safety Policy, Content Policy, or a related field
• Deep expertise in platform policy development, enforcement models, and online safety frameworks
• Strong judgment and experience handling complex, sensitive, or high-risk policy decisions
• Exceptional writing skills, with the ability to create clear, precise, and defensible policy language
• Experience working cross-functionally with Legal, Operations, Product, and Communications
• Strong understanding of global regulatory trends and digital platform governance
• Able to balance user safety, platform integrity, and business considerations

What We Offer

Linktree is committed to providing a fair and competitive compensation package including cash, equity, and benefits. The base salary offered for this role is targeted at $165,000-$200,000 for roles based in San Francisco and Los Angeles. Final offers depend on multiple factors including location, experience, expertise, and role scope, and may vary from the range listed.

Where and How We Work

We're a global, diverse team spread across continents with offices in London, Los Angeles, Melbourne, and San Francisco. We work together flexibly and you can choose the setup that works best for you: fully remote or a hybrid mix of office and home. We offer autonomy in how you structure your days and weeks. While we’re mindful of time zones and occasionally collaborate outside the typical 9–5, we lean into async work to keep things flowing. Our culture is family-friendly and Zoom-casual where kids, pets, and delivery drivers are welcome.

How We’ll Help You Thrive

• An annual wellbeing allowance to use on things like (but not limited to) fitness memberships, development courses, childcare, travel, charitable donations, pet insurance, home office set-up - the choice is yours!
• 100% coverage (and 80% for your dependents) of your monthly premiums for medical, dental, vision, disability and life insurance for US-based employees.
• Employer contribution towards your retirement.
• Generous time off for vacation, holidays, parental leave, volunteer time, and other categories.
• Employee stock option program - we want each and every employee to share in the company’s success.

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive environment where all team members have a sense of belonging. Linktree welcomes all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience.