Senior Safety Manager

Responsibilities

• Manage the enterprise-wide telematics program to monitor high-risk behaviors such as speeding, harsh braking, and distracted driving
• Leverage real-time data to drive field performance, overseeing targeted coaching and process discipline for technicians to prevent common rear-end collisions and other unsafe driving behaviors
• Utilize GPS tracking to optimize right-hand routing, reducing failure to yield incidents
• Enhance and modernize the Defensive Driver Safety Program, moving beyond basic training to incorporate advanced techniques tailored for service van and truck maneuvers in residential and high-traffic areas
• Design and deploy a proprietary safety model that embeds safety protocols directly into the technician’s end-to-end service workflow (from en route to arrival and inspection to treatment and departure)
• Partner with Operations and IT to integrate safety "hard stops" and digital checklists, including identifying route hazards, into the mobile service application, ensuring safety isn't an afterthought but a core part of the service delivery
• Host post-incident calls, facilitating discussion to determine the root cause and preventative measures
• Develop proactive programs relative to hazard identification/assessments to combat the industry's most frequent claims: slips, trips, and falls, often caused by uneven ground or backpack sprayers affecting balance
• Implement safety protocols for high-severity risks, using ergonomics to reduce strain and sprain risks
• Develop a comprehensive field observation program that goes beyond basic compliance to identify "near-misses" in ever-changing environments
• Collaborate with operations managers to ensure the effective use of Personal Protective Equipment (PPE) and strict adherence to chemical labels and SDS instructions
• Analyze safety KPIs to identify "signal assessments" in injury trends, specifically looking for correlations between schedule pressure and incident rates
• Prepare executive-level dashboards that visualize the ROI of safety initiatives in terms of reduced insurance premiums and improved operational efficiency

Qualifications

• Bachelor’s degree preferred
• Certified Safety Professional (CSP) or Certified Fleet Safety Director (CFSD) preferred
• Minimum of 5+ years of experience in safety management, preferably within a route-based or field service industry
• Deep expertise in safety management within route-based or field service environments, including defensive driving programs and fleet risk mitigation strategies
• Strong systems-thinking capability with the ability to design and integrate safety programs into operational workflows and service delivery models
• Proficiency in telematics platforms, data analysis, and the ability to translate safety data into actionable insights and measurable performance improvements
• Able to influence behavior and drive cultural change through collaboration, communication, and alignment with operational leadership
• Strong problem-solving and strategic thinking skills, with the ability to address safety risks, balance operational demands, and continuously evolve programs to maintain engagement and effectiveness