Senior Treasury Operations Specialist

About the role

The Treasury Services Department is responsible for the sales and support of the bank’s Treasury Services (TS) products. The Specialist position will encompass various aspects of TS, including sales support, implementation, documentation, and ongoing servicing of the bank’s TS clients. The Specialist will regularly interact with both internal bank sales personnel and external clients and will act as product expert for all TS products and services.

Responsibilities

• Handle all pre/post technical implementation of new cash/treasury management business, providing customer service and ongoing product management; identify new business relationships.
• Manage complex implementations, customer relationships, and recommend new products.
• Ensure all operations, administrative, and customer service duties associated with TS are executed professionally and efficiently through initial set-up, implementation, and ongoing service.
• Act as product expert for all TS products and services, serving as a resource for internal bank business areas and external clients.
• Support incoming client and bank personnel inquiries in a timely and accurate manner, including researching and resolving client issues related to Online Banking and TS products and services.
• Provide pre/post technical, operational support, and troubleshooting assistance to ensure clients fully utilize features of Online Banking and TS products, such as Online and Mobile Banking, Bill Payment, Remote Deposit, Positive Pay, Wires, ACH Origination, and Account Analysis.
• Install appropriate software and lead/participate in client training sessions to educate clients on the proper use of TS products.
• Perform Remote Deposit Capture clients’ site visits, equipment installations, and training.
• Initiate actions to meet client needs without explicit management direction, using good judgment to determine when management involvement is required.
• Ensure compliance with Bank Secrecy Act/Anti-Money Laundering, USA Patriot Act, information security, and suspicious activity reporting requirements, policies, and procedures.
• Perform routine and scheduled operational tasks such as report review, file transfers, customer monitoring, and assist in the coordination and support of audits and examinations.
• Adhere to all Bank Policies and Procedures.

Requirements

• In-depth knowledge and experience in bank operations and Treasury Management products and services.
• Experience in financial services, specifically in a cash/treasury services role or related area.
• High level of client service, interpersonal skills, and professionalism to communicate effectively throughout the Bank and represent the Bank positively to current and potential clients.
• Strong analytical and organizational skills.
• Self-directed, motivated, and requires little supervision.
• Knowledge of the organization, products, services, and operations.
• Proficient in Microsoft Office.
• Designation as a certified Cash Manager or Certified Treasury Professional is a plus.

Qualifications

The incumbent typically has a Bachelor’s degree (Master’s degree preferred) and five or more years of experience in cash/treasury management.

Work Environment

Standard office environment with a moderate noise level.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Remain in a stationary position for sustained periods of time.
• Occasionally move about inside the office to access filing cabinets and/or other office machinery.
• Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally, and/or bend body downward and forward.
• Consistent use of a computer and/or other office machinery such as a keyboard, calculator, copy machine, scanner, and/or computer printer.
• Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
• Close visual acuity is required for activities including preparing and analyzing data, transcribing, viewing a computer terminal, and extensive reading.
• Regularly required to communicate verbally with employees, clients, and vendors.

Pay

$35.50 - $40.50 per hour.