Senior Travel Planning Specialist for Custom & Group Tours

Key Responsibilities

• Communicate with travel advisors through email and phone using our internal ticketing system
• Deliver prompt, friendly, and professional service
• Work with tour operators around the world to build custom and group itineraries
• Create tailored proposals and quotes based on each group’s needs
• Manage requests ranging from single custom tours to multi-day group programs
• Troubleshoot issues in real time when needed
• Suggest creative ideas and unique experiences to enhance trips
• Build and maintain tour content, pricing, and logistics for group excursions and custom programs
• Cook capacities, schedules, and operational details with vendors
• Cook capacities, schedules, and operational details with vendors
• Coordinate capacities, schedules, and operational details with vendors
• Keep advisors and operators updated on itinerary or schedule changes
• Support advisors and group leaders with questions and bookings
• Maintain and update tour content, pricing, and logistics for group excursions and custom programs
• Monitor penalty schedules, cost confirmations, agreements, and deadlines
• Review guest feedback and share insights to improve future programs

Requirements

• Proficient in Microsoft Word, Excel, PowerPoint
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize and problem solve in a fast-paced environment
• Ability to manage changing priorities and meet deadlines
• Strong interpersonal and customer service skills
• Strong analytical capabilities with a high level of attention to detail
• Works well independently and as part of a team
• Fluent in written and spoken English (Other languages desirable)

Qualifications

• Experience in travel planning or related field
• Knowledge of travel industry standards and regulations
• Understanding of tour operator processes and procedures

Skills

• Strong organizational and project management skills
• Ability to handle multiple tasks simultaneously
• Attention to detail and accuracy in data entry and documentation
• Effective communication and interpersonal skills
• Problem-solving and troubleshooting abilities
• Ability to work independently and as part of a team

Benefits

• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
• 15 days of leave (increases to 20 days at 2 years tenure)
• Company Healthcare Plan (Company contribution $9K with 2 completely covered plans)
• 401K company plan
• Annual work from home budget $500
• Annual training budget of $250
• TSA Precheck (worth $80)
• Annual Project Expedition tour credits of $750
• Employee discounts on thousands of tours and activities

Additional Information

• While we’re excited to grow our team across the U.S., we’re currently unable to hire employees residing in California or New York
• This is a remote position, but it is not suitable for digital nomads. Employees must be based in the United States and will have an allocation of time that they can work remotely in other destinations.
• This position is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and who always tries to find a better way of doing things.
• Compensation Range: $65K - $70K