Senior Travel Advisor Support Specialist

We need to output HTML fragment with sections only if real specific content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. First, organization: Miraval Berkshires Resort and Spa. Summary: "Your journey begins now! ..." This is about the role? Could be "About the role". We'll include that as prose under

About the role

. Then responsibilities: many bullet points. We'll list under

Responsibilities

with

• each. Qualifications: list of qualifications. Could be under

  Qualifications

  with
  . Skills: maybe some overlapping; but we can treat qualifications as skills. The instruction: Use headings only when posting has real specific content. We have qualifications content. Also maybe "Benefits": there is a list: "Miraval Berkshires offers: World class resort Awarded Fortune’s 100 best companies to work for Unlimited use of our fitness center, yoga classes, and lectures Tuition or wellbeing reimbursement Free golf Employee discounts on all spa services and programming Discounted rates at Hyatt Hotels Positions with flexible schedules". That's benefits. So we can have

  Benefits

  with list. Pay: not mentioned. So omit Pay section. Schedule: mentions "The position requires two in-office days per week." Also "Must be flexible and able to work weekdays, weekends, mid shifts, nights, and holidays as business demands require". That's schedule info. So we can have

  Schedule

  with prose. Also maybe "About the role" includes summary. We must not include EEO etc. Remove that. We must not duplicate lines. Let's extract content. Summary paragraph: "Your journey begins now! At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in. Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose. We are currently seeking a Senior Travel Advisor Support Specialist to join the team. This position is responsible optimizing revenue by increasing conversion from the leisure and partnership sales segment while elevating service levels for travel advisor accounts and VIP clientele. This role serves as a senior point of contact for travel advisor partners, including ownership of key accounts such as American Express Fine Hotels & Resorts. This position supports reservation sales, manages complex bookings, enhances partner relationships, and ensures seamless pre-arrival and guest experiences across all Miraval properties. The position requires two in-office days per week." That's a lot; we can keep as prose. Then "Essential Responsibilities Include:" then list bullet points. Let's list each bullet: - Supports the Reservations Department by managing travel advisor requests for quotes and reservations across all Miraval properties while meeting a monthly personal revenue goal - Optimizes conversion rates through timely follow-up, personalized service, and high-touch engagement with travel advisors and VIP clients - Manage a shared email inbox for travel advisor requests with a focus on accuracy and timely responses - Serves as a senior point of contact for travel advisors, consortia partners, and VIP clientele, building strong and lasting relationships - Coordinates all pre-arrival planning for travel advisor clients, including experience planning, transportation, and special requests to ensure reservations are fully prepared prior to arrival - Tracks VIP arrivals and coordinates upgrades, amenities, and special requests while sending arrival alerts to operations teams - Prepare weekly amenities for arriving VIP guests, including personalized notes and coordination for in-room delivery - Manage American Express Fine Hotels & Resorts reservations, including integration from external booking portals, confirmation communication, and pre-arrival coordination - Assist with travel advisor escalations and complex booking scenarios as they arise - Collaborates with internal departments to ensure seamless guest experiences and accurate execution of all reservation details - Maintain a strong understanding of Miraval offerings, including spa, wellness activities, and programming, to align guest preferences with curated experiences - Help organize and execute FAM trips, including managing reservations, coordinating itineraries, scheduling site tours, and overseeing all logistical details. Will also be present at least one FAM dinner with clients (as schedule allows) - Responsible for handling travel advisor personal stays including approvals, reservations, site alerts, and conducting site tours on property - Maintains positive, productive communication with all departments to ensure accuracy and attention to detail - Provides operational support during high-volume periods, including handling calls, chats, and additional responsibilities as needed - Supports leadership with special projects, reporting, and process improvements. - Maintains excellent professional appearance, communication skills, and a positive team presence - Shadow Leisure Sales Manager at maximum two times per year on local sales calls - Uses Onyx to audit weekly commission and prepares a cross-check report to be sent to the DOF/ADOF. Also responds to all commission inquiries and provide payment details to the agencies. - Prepares group commission detail and submits manual check requires as needed. - Oversees the training and onboarding of new Reservations Agents, ensuring proficiency in Travel Advisor reservation processes. Then after that: "Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. We thank you for your interest. Be well." This could be part of About the role or separate but we can incorporate into About the role. Then "Miraval Berkshires offers:" list benefits. Benefits list: - World class resort - Awarded Fortune’s 100 best companies to work for - Unlimited use of our fitness center, yoga classes, and lectures - Tuition or wellbeing reimbursement - Free golf - Employee discounts on all spa services and programming - Discounted rates at Hyatt Hotels - Positions with flexible schedules Then "Qualifications" list: - Minimum of 2 years of high-end sales and customer service experience, preferably in a call center, reservations, or hospitality environment (senior-level experience preferred) - Experience working with travel advisors, consortia, and luxury or VIP clientele strongly preferred - Advanced technology proficiency with thorough working knowledge of Word, Excel, GDS systems, reservations software, and booking platforms - Positive demeanor and productive communication skills with both internal and external clients - Exceptional verbal, written, and electronic communication skills with the ability to clearly articulate resort offerings and experiences - Strong time management, organizational, and detail-oriented skills - Professional demeanor with the ability to manage multiple priorities in a fast-paced environment - Must be flexible and able to work weekdays, weekends, mid shifts, nights, and holidays as business demands require - Prior administrative, reservations, or hospitality experience or training required. - Luxury or wellness hospitality experience preferred. We might also include "Hyatt is an equal opportunity employer..." but that's boilerplate to remove. Now schedule: we have "The position requires two in-office days per week." and "Must be flexible and able to work weekdays, weekends, mid shifts, nights, and holidays as business demands require". So schedule section can combine. Now produce HTML. We need headings: About the role, Responsibilities, Benefits, Qualifications, Schedule. Possibly also Skills? But qualifications cover skills. We'll not add Skills unless we have distinct skills content separate from qualifications. The qualifications list includes skills; we can keep as Qualifications. We must not repeat job title as heading. Good. Now output only HTML fragment. Let's craft.

  About the role

  Your journey begins now! At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in. Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose. We are currently seeking a Senior Travel Advisor Support Specialist to join the team. This position is responsible optimizing revenue by increasing conversion from the leisure and partnership sales segment while elevating service levels for travel advisor accounts and VIP clientele. This role serves as a senior point of contact for travel advisor partners, including ownership of key accounts such as American Express Fine Hotels & Resorts. This position supports reservation sales, manages complex bookings, enhances partner relationships, and ensures seamless pre-arrival and guest experiences across all Miraval properties. The position requires two in-office days per week. Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. We thank you for your interest. Be well.

  Responsibilities

  • Supports the Reservations Department by managing travel advisor requests for quotes and reservations across all Miraval properties while meeting a monthly personal revenue goal
  • Optimizes conversion rates through timely follow-up, personalized service, and high-touch engagement with travel advisors and VIP clients
  • Manage a shared email inbox for travel advisor requests with a focus on accuracy and timely responses
  • Serves as a senior point of contact for travel advisors, consortia partners, and VIP clientele, building strong and lasting relationships
  • Coordinates all pre-arrival planning for travel advisor clients, including experience planning, transportation, and special requests to ensure reservations are fully prepared prior to arrival
  • Tracks VIP arrivals and coordinates upgrades, amenities, and special requests while sending arrival alerts to operations teams
  • Prepare weekly amenities for arriving VIP guests, including personalized notes and coordination for in-room delivery
  • Manage American Express Fine Hotels & Resorts reservations, including integration from external booking portals, confirmation communication, and pre-arrival coordination
  • Assist with travel advisor escalations and complex booking scenarios as they arise
  • Collaborates with internal departments to ensure seamless guest experiences and accurate execution of all reservation details
  • Maintain a strong understanding of Miraval offerings, including spa, wellness activities, and programming, to align guest preferences with curated experiences
  • Help organize and execute FAM trips, including managing reservations, coordinating itineraries, scheduling site tours, and overseeing all logistical details. Will also be present at least one FAM dinner with clients (as schedule allows)
  • Responsible for handling travel advisor personal stays including approvals, reservations, site alerts, and conducting site tours on property
  • Maintains positive, productive communication with all departments to ensure accuracy and attention to detail
  • Provides operational support during high-volume periods, including handling calls, chats, and additional responsibilities as needed
  • Supports leadership with special projects, reporting, and process improvements.
  • Maintains excellent professional appearance, communication skills, and a positive team presence
  • Shadow Leisure Sales Manager at maximum two times per year on local sales calls
  • Uses Onyx to audit weekly commission and prepares a cross-check report to be sent to the DOF/ADOF. Also responds to all commission inquiries and provide payment details to the agencies.
  • Prepares group commission detail and submits manual check requires as needed.
  • Oversees the training and onboarding of new Reservations Agents, ensuring proficiency in Travel Advisor reservation processes.

  Benefits

  • World class resort