Senior Transformation Consultant (Product Design)

About the role

This is a Transformation Design Consultant role focused on leading analysis and solution design for new business initiatives, product projects, and process improvements. You will partner with global teams to assess operational impact, identify risks, define solutions, and ensure successful implementation across global operations.

Hybrid working arrangement: 3 days in the office based in Cincinnati, Ohio.

Responsibilities

• Lead analysis to identify where solutions are required across projects, product initiatives, and workstreams.
• Own end-to-end delivery of specific initiatives and product workstreams, collaborating with global teams to design new functionality and processes.
• Capture key business requirements and document end-to-end process flows.
• Identify, define, and present problems, opportunities, and solutions to senior stakeholders.
• Provide status reporting (written and verbal) including progress updates, risks, and issues.

Requirements

• Strong experience defining business requirements and presenting recommendations to leadership.
• Proven planning and monitoring experience across multiple initiatives.
• Cost–benefit analysis and process modelling expertise.
• Excellent communication skills with strong stakeholder engagement abilities.
• Ability to create detailed business analysis identifying problems, opportunities, and solutions.

Nice to have

• Experience working on a global scale.
• Additional language skills.
• Insight and understanding of the payments ecosystem.
• Flexibility to work outside typical business hours when required.

About the team

Our inclusive and global teams collaborate daily to drive innovation and operational excellence. The Business Operations Solution Consulting team supports all new business, change initiatives, product projects, and process improvements. You’ll work with talented professionals, gaining dynamic opportunities that extend beyond borders.

Globalpayers think like a client, act like an owner, and win as one team. We value curiosity, innovation, and empowerment to make decisions that drive excellence.