Senior Transformation Consultant (Product Design)

About the role

The Business Operations Solution Consulting team supports all new business, change initiatives, product projects, and process improvements. The team partners closely with the wider business to assess operational impact, identify risks, define solutions, and ensure successful implementation across global operations.

Responsibilities

• Lead analysis activity to identify where solutions are required across projects, product initiatives, and workstreams
• Own end-to-end delivery of specific initiatives and product workstreams, collaborating with global teams to design new functionality and processes
• Capture key business requirements and document end-to-end process flows
• Identify, define, and present problems, opportunities, and solutions to senior stakeholders
• Provide status reporting (written and verbal) including progress updates, risks, and issues

Requirements

• Strong experience defining business requirements and presenting recommendations to leadership
• Proven planning and monitoring experience across multiple initiatives
• Cost-benefit analysis and process modelling expertise
• Excellent communication skills with strong stakeholder engagement abilities
• Ability to create detailed business analysis identifying problems, opportunities, and solutions

Qualifications

• Experience working on a global scale is a plus
• Insight and understanding of the payments ecosystem is a plus
• Additional language skills are a plus
• Flexibility to work outside typical business hours when required

Skills

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Ability to lead cross-functional teams
• Experience with process modeling and cost-benefit analysis

Benefits

Hybrid working 3 days in the office base in our Cincinnati, Ohio office.

Pay

Details of pay are confidential and will be shared with candidates after an interview.

Schedule

Details of schedule are confidential and will be shared with candidates after an interview.

Benefits

Details of benefits are confidential and will be shared with candidates after an interview.