Senior Training Specialist, Road Americas

Location: Lancaster, TX or Atlanta, GA | Division: Road | Time Type: Full Time

About the role

Help shape how DSV employees learn, use technology, and succeed in transportation operations across North America and Latin America. DSV is seeking a Senior Training Specialist to develop and deliver Transportation Management System (TMS) and operational training across our Road and Road Transport businesses. This role supports freight brokerage and asset-based transportation operations, helping employees build system proficiency, adopt new processes, and improve operational performance. As the primary regional owner for TMS training, you'll design and deliver engaging learning solutions, including instructor-led training, e-learning, videos, and job aids. You'll also support system implementations, evaluate training effectiveness, and partner with Operations, Operational Excellence (OpEx), and technology teams to turn complex processes into practical learning experiences. We're looking for a collaborative, tech-savvy training professional who understands transportation operations and enjoys developing others. This opportunity offers regional training ownership, creative instructional design, and the chance to make a meaningful impact, backed by the stability and opportunities of a global logistics leader.

Responsibilities

TMS Training & Learning Development

• Serve as the primary regional owner for TMS training across Road and Road Transport operations in NORAM and LATAM, including new-user, refresher, and system-change training.
• Develop and deliver virtual and in-person systems and operational training for new and existing employees across supported operations.
• Design, develop, and maintain digital and instructor-led learning content, including e-learning, videos, presentations, quick-reference guides, job aids, facilitator materials, and other training resources.
• Create and maintain role-based TMS learning paths that support onboarding, system proficiency, ongoing development, and competency validation.
• Assess training needs and determine appropriate learning approaches based on system changes, operational requirements, identified performance gaps, and learner needs.
• Translate complex TMS functionality and domestic transportation processes into clear, practical learning content using adult learning and instructional design principles.
• Support train-the-trainer activities and provide guidance and resources to local trainers or SMEs when appropriate.

Training Programs & Effectiveness

• Coordinate training for new systems, TMS enhancements, implementations, and operational process changes, partnering with stakeholders to support successful adoption.
• Support system and process implementations by developing training plans, coordinating learning activities, and preparing employees for changes impacting day-to-day operations.
• Manage assigned training content, curricula, learning activities, and completion records within the Learning Management System (LMS).
• Monitor training participation, completion, assessment results, learner feedback, and other measures of training effectiveness.
• Support competency validation and identify opportunities for additional training, reinforcement, or learning resources based on assessment and performance results.
• Evaluate and continuously improve training content, delivery methods, and learning paths based on business needs, learner feedback, and training effectiveness.
• Maintain current, accurate, standardized, and scalable training materials across supported Road and Road Transport operations.
• Provide training activity, completion, and effectiveness reporting to the Manager, Regional Training and appropriate stakeholders.

Business Partnership

• Partner with the Manager, Regional Training to execute regional training strategy, priorities, standards, and learning initiatives.
• Partner with OpEx, Operations, technology teams, and system SMEs to translate approved processes and identified performance gaps into targeted training solutions.
• Maintain primary responsibility for routine TMS training delivery, with OpEx and system SMEs providing subject matter expertise and backup support as needed.
• Collaborate with operational leaders and stakeholders to understand evolving business needs and identify opportunities where training can support system adoption, process consistency, and employee performance.

Other Duties

• Perform other duties, responsibilities, and projects as required and assigned.

Qualifications

• High school diploma or GED required; bachelor's degree in Training and Development, Instructional Design, Business, Supply Chain, Logistics, Transportation, or a related field preferred.
• Minimum of 3 years of experience in training, learning and development, systems training, transportation operations, logistics, or a related field.
• Experience working with Transportation Management Systems (TMS) required.
• Working knowledge of domestic transportation operations, including freight brokerage and/or asset-based transportation operations, workflows, terminology, and processes strongly preferred.
• Experience developing and delivering virtual and instructor-led training required.
• Experience developing digital learning content, job aids, training guides, or similar learning resources required.
• Experience within domestic transportation, including freight brokerage, asset-based trucking, FTL, LTL, or related operations strongly preferred.
• Experience with LMS platforms, system implementations, system enhancements, or operational process changes preferred.

Skills

• Strong working knowledge of TMS functionality and domestic transportation workflows, with an understanding of freight brokerage and asset-based transportation operations and how system processes support operational execution.
• Strong facilitation, presentation, and adult learning skills.
• Strong instructional design and training content development capabilities.
• Ability to translate complex systems, processes, and technical information into clear and practical learning solutions.
• Strong written and verbal communication skills with the ability to work effectively across multiple levels of the organization.
• Strong organizational and project coordination skills with the ability to manage multiple training initiatives and priorities.
• Ability to evaluate training needs and recommend appropriate learning approaches within established regional standards.
• Strong analytical skills with the ability to interpret training metrics, learner feedback, assessment results, and performance information.
• Ability to build effective working relationships across Operations, OpEx, technology teams, system SMEs, and other functional groups.
• Ability to work independently and effectively across multiple geographic regions and time zones.
• Proficiency with Microsoft