Senior Training Specialist, Property Operations

The Role

The Senior Training Specialist is an integral member of the team, responsible for designing, developing, delivering, and continuously improving training programs that support operational excellence and employee performance across the organization.

Responsibilities

• Manage the training lifecycle for onboarding, role-based learning, and ongoing professional development programs.
• Lead the facilitation of onboarding programs to ensure a consistent, high-quality learning experience for new team members and support successful integration into the organization.
• Design, develop, facilitate, and continuously improve instructor-led, virtual, blended, and self-paced learning programs for onboarding, role-based training, and ongoing professional development.
• Serve as the primary administrator for the Learning Management System (LMS), managing content governance, learning paths, reporting, and system functionality while recommending enhancements to improve the learner experience and operational efficiency.
• Evaluate learning technologies, instructional tools, and training processes, recommending improvements that enhance program effectiveness, scalability, and employee performance.
• Consult with Talent Development and leadership to translate business priorities into effective learning solutions, providing recommendations on curriculum design, instructional methods, and learning resources to support operational objectives.
• Analyze learner feedback, training metrics, and operational performance data to recommend enhancements to training programs, learning content, and related business processes.

Requirements

• Bachelor's degree in business administration or related field, preferred
• 2+ years' experience in instructional design, training and facilitation
• Property management experience highly preferred

Qualifications

• Exceptional communication, leadership, and interpersonal skills
• Proficiency to read, write, and effectively communicate with customers, coworkers, and management
• Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices
• Passion for creating and maintaining a positive workplace culture

What The Job Requires

• Work is primarily conducted in an office setting.
• Requires sitting at a desk or workstation for extended periods.
• Involves the use of standard office equipment such as computers, phones, and printers.
• Operates in a fast-paced work setting.
• Requires the ability to multitask and adapt quickly to changing priorities.
• May involve tight deadlines and high-energy work situations.
• Involves frequent interaction with clients or customers.
• Requires effective communication skills and a professional demeanor.
• Work environment may include client offices, meeting rooms, or other external locations.
• This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary.
• Requires the ability to sit or stand for extended periods.
• Mild physical effort in the day-to-day tasks.

What You Will Bring To The Table

• May provide informal assistance such as technical guidance and/or training to coworkers.
• May coordinate work and assign tasks.
• Excellent written and verbal communication skills.
• Strong organizational and analytical skills.
• Ability to provide efficient, timely, reliable and courteous service to customers.
• Ability to effectively present information.
• Ability to comprehend, analyze, and interpret documents.
• Ability to solve problems involving several options in situations.
• Requires intermediate analytical and quantitative skills.
• Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines.
• Responsible for setting own project deadlines.
• Errors in judgment may cause short-term impact to co-workers and supervisor.

Benefits

• Competitive salaries
• Career growth opportunities
• Eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more.
• 12 paid holidays and 15 PTO days
• Eligible for a housing discount of 20%