Senior Training Specialist
Responsibilities
- Build and facilitate cohort-based training programs for customers
- Design innovative training experiences that integrate physical and digital assets
- Produce and update training materials in line with brand guidelines
- Utilize external tools to enhance training delivery
- Manage logistics for live training sessions including delivery and follow-up
- Collaborate with Customer Success teams to shape training content
- Identify knowledge gaps and develop programming with input from various teams
Qualifications
- 5-7 years of experience in technical training or customer education
- Demonstrated ability to deliver at-scale training programs and webinars
- Strong communication and presentation skills for diverse audiences
- Experience with instructional design and digital learning asset creation
- Self-directed, detail-oriented, and able to analyze engagement data effectively
- Proficient in using webinar platforms and LMS tools
- Background in SaaS product training is a plus
Pay
$80,623 – $108,400 annually
Schedule
Remote - US based candidates only, no visa sponsorship available
Benefits
- Flexible remote working model
- Professional development stipend
- Comprehensive health and parental leave plans
- Performance-based bonus opportunities
- Equity options available for eligible roles
Company Culture
A culture that values teamwork and collaboration
About the Role
This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.
Skills
Technical training or customer education experience
Instructional design and digital learning asset creation
Webinar platform proficiency
SaaS product training background
Benefits
- Flexible remote working model
- Professional development stipend
- Comprehensive health and parental leave plans
- Performance-based bonus opportunities
- Equity options available for eligible roles
Company
An equal opportunity employer