Senior Trainer and Coach, WWFE Global Trainer Centre of Excellence

About the role

The Senior Trainer and Coach will have a profound impact on AWS's ability to enable its global field organization, front-line managers, and leaders-of-leaders, driving significant customer success at an enterprise level. This role involves delivering advanced global enablement and training programs, contributing to the development of new training programs, conducting high-impact employee training, and collaborating with key internal stakeholders.

Responsibilities

• Deliver advanced global enablement and training programs to support the development of our field organization, front-line managers, and select leader-of-leader audiences and enable them to articulate complex AWS value propositions to line-of-business leaders, C-suite executives, in terms of customer outcomes.
• Contribute to the development of new training programs and/or the iteration of existing programs to meet evolving business needs.
• Congduct high-impact employee training using a variety of sophisticated instructional techniques and delivery methods, including executive-level coaching, immersive learning experiences, and strategic workshops.
• Create engaging and transformative learning experiences in each training class, incorporating innovative strategies and technologies.
• Collaborate with key internal stakeholders and leadership to ensure accurate, effective, and strategically aligned delivery of training content.
• Provide expert content and class feedback to course developers to drive continuous improvement and innovation in curriculum quality.
• Deliver advanced programs that incorporate AWS strategy, mission, and technology with our sales and business development methodologies at an enterprise level.
• Guide field team members, front-line managers, and leaders-of-leaders in translating intricate AWS solutions into compelling, enterprise-level business outcomes for customers.
• Actively collaborate across the global team to ensure consistency and excellence in program delivery across different regions and formats, while allowing for necessary customization.
• Stay at the forefront of AWS services, industry trends, and value propositions to effectively communicate them in executive-level training sessions.
• Design and implement innovative post-program activities to reinforce learning and encourage application of advanced skills in real-world scenarios.
• Gather and analyze comprehensive feedback from training participants to drive continuous improvement and strategic evolution of program effectiveness.
• Demonstrate willingness and ability to travel up to 60% of the time to deliver high-impact, in-person training sessions regionally, and globally.

Qualifications

• Experience in facilitating, or experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring
• 2+ years of B2B sales experience
• Experience giving skills and communicating complex concepts clearly and effectively to diverse audiences across different functions
• Knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, and MS Project) at an advanced level
• Experience in B2B sales, business development, or executive-level customer-facing roles

Preferred Qualifications

• 5+ years of with Learning & Development and course facilitation experience
• Proficiency in multiple languages (Spanish and Portuguese) and experience working across diverse cultural contexts at an executive level
• Expert-level familiarity with artificial intelligence and cloud computing concepts and their strategic business applications
• Experience with innovative learning technologies, including AI-powered tools, immersive experiences, and gamification
• Deep passion for technology and its potential to drive large-scale business transformation