Senior TPM - Global Reliability

For our client, we are seeking a Senior TPM - Global Reliability to join the team of a leader in the Enterprise Technology space. This role will drive high-impact technical programs that strengthen reliability, incident response, and operational resilience across a complex cloud-based environment. You will partner closely with engineering, customer experience, and reliability leadership to improve how critical issues are detected, managed, communicated, and resolved. The work will also support scalable operations for high-demand services and help define standards for emerging AI-driven workloads. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $135,000 – $160,000 annually Responsibilities Own and enhance the incident management program from detection through post-incident review Drive strategic transitions in incident response operations across customer experience and the command incident center Establish and improve incident severity frameworks and communication protocols Collaborate with reliability leadership to reduce customer-impacting incidents and improve resolution times Run reliability initiatives reviews to track and prioritize improvement efforts across the platform Manage load management and compute services to ensure scalability under peak demand Define reliability standards for AI-driven workloads and develop incident response playbooks for new AI failure scenarios Qualifications 8+ years leading technical programs in a dynamic product or engineering organization, with progressive scope and complexity Strong verbal and written communication skills, with the ability to convey technical risks to engineers Experience working independently and across multiple time zones Proficient in analyzing large data sets and synthesizing information into executive-level dashboards 3+ years of experience managing programs within SRE, reliability, or infrastructure organizations Solid understanding of AWS Cloud offerings or similar services Direct experience building or maturing incident management programs Benefits Comprehensive benefits supporting work-life balance Resources to support personal and professional growth Opportunities for career development in a collaborative environment Access to AI tools that enhance productivity and impact Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.