Senior TPM - Enterprise Systems

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey—from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system designed to meet the needs of modern-day support teams. Founded in 2011, Fin became one of the fastest-growing companies and remains one of the largest private software companies in the world, with nearly 30,000 global businesses using our products to transform their customer support.

About the role

Fin's Finance Integrations, Finance, and People systems are the backbone of how the company runs, pays, hires, and reports. As a Senior Technical Program Manager for Enterprise Systems, you'll drive the programs that build and evolve those efforts—from implementation through integration, adoption, and governance. You'll work across Finance, People, Legal, and Engineering to turn ambiguous business problems into sequenced, funded, and delivered programs. This is a program management role first, requiring the technical depth to collaborate effectively with architects and engineers, ensuring complex, multi-team programs land on time and to a high standard.

Responsibilities

• Own end-to-end delivery of Fin's most complex Enterprise Systems programs—multi-quarter, multi-workstream initiatives spanning several teams. You are accountable for the outcome, not just the plan.
• Partner deeply with Finance, Billing, and People teams to translate their challenges into solutions. Engage closely with their workflows to challenge stated requirements and uncover better answers.
• Shape initiatives before they become projects. Work with leadership to pressure-test problems, define scope and success measures, and deprioritize work that doesn’t align with strategic goals.
• Manage stakeholders and expectations directly. Set clear expectations for delivery timelines, communicate changes proactively, and build trust to influence decisions without formal authority.
• Plan around the business, not just the roadmap. Align delivery, testing, and cutover with Finance and People cycles (e.g., month-end, quarter-end, payroll, performance reviews, and planning).
• Own the roadmap and its communication. Drive visibility, sequencing, and shared understanding across IT teams and senior stakeholders.
• Run implementations with rigor: requirements gathering, functional specs, build oversight, UAT, cutover, and hypercare.
• Actively manage risk. Surface issues, dependencies, and delays early, propose mitigations, and escalate with recommendations—not just problems.
• Lead change, not just the system. Plan and deliver enablement, communications, and training to ensure adoption post-go-live.
• Raise the bar on delivery. Improve planning, governance, and ways of working across the Enterprise Systems team.

Requirements

• 6+ years managing technical programs and projects end-to-end, with a track record of leading enterprise system implementations from initiation through go-live and stabilization.
• Proven command of program management fundamentals: planning, sequencing, resourcing, dependency management, risk/issue management, and status reporting trusted by peers and senior leaders.
• Experience delivering multiple concurrent workstreams without losing control of scope, timeline, or quality.
• Strong stakeholder management. Ability to set expectations early, hold teams accountable without formal authority, and communicate issues transparently.
• Direct experience with Finance and People systems, specifically NetSuite and Workday, and a working understanding of the processes they support: procure-to-pay, record-to-report, hire-to-retire, and billing within quote-to-cash.
• Practical understanding of business close cycles (e.g., month-end, quarter-end) and the ability to plan delivery around them.
• Broad understanding of Enterprise Systems: system architecture, integrations, data flows, and the SaaS landscape supporting Finance, People, and Legal teams.
• Ability to distill ambiguous or contested problems into concrete plans with named owners and deadlines.
• Excellent written communication for requirements and functional specs. Engineers should build the right solution from your documentation, and stakeholders should recognize it during UAT.

Skills

• Bonus skills & attributes:
• Hands-on NetSuite or Workday experience (administration and/or configuration).
• Experience with Zip, Stripe, Snowflake, Salesforce, or comparable enterprise platforms.
• Supporting or delivering through a monthly close, or working alongside FP&A and Accounting operations.
• Experience delivering programs in an audited environment, where controls, evidence, and sign-off are part of the process.
• Grounded in recognized delivery methodologies, with the judgment to adapt them to the program’s needs.
• Experience running programs in a fast-moving, AI-first environment where requirements may shift mid-flight.

Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews—great work is rewarded.
• Unlimited access to Claude Code and best-in-class AI tools; experimentation and building are encouraged and celebrated.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• In-office bicycle storage.
• Fun events for employees, friends, and family.

Pay

The base salary range for candidates within the San Francisco Bay Area is $156,000–$187,000. Actual base pay will depend on factors such as education, skills, experience, and location. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Schedule

Fin has a hybrid working policy. Employees are expected to be in the office at least three days per week.