Senior Technical Program Manager (TPM) – Enterprise Platform Delivery

About the role

The Senior Technical Program Manager (TPM) on the Enterprise Contact Center Technology team plays a critical role in shaping how enterprise-scale technology initiatives are delivered across Schwab. This role drives the successful execution of complex, multi-year programs that span multiple platforms, Agile Release Trains, value streams, and business domains.

Responsibilities

• Translate enterprise priorities into executable roadmaps, delivery strategies, and measurable outcomes
• Guide teams through complex decisions involving scope, sequencing, dependencies, risk management, and value realization
• Support next-generation platform implementations, enterprise modernization programs, or strategic contact center transformation initiatives
• Represent critical initiatives in governance forums, communicate risks and recommendations with clarity, and help balance strategic priorities with operational execution
• Build collaborative relationships, exercise sound judgment, and lead through influence to advance Schwab’s technology transformation efforts and contribute to our culture of innovation, accountability, and continuous improvement

Requirements

• 10+ years of experience leading large-scale technology programs across multiple teams, platforms, and business functions from planning through execution and delivery
• 7+ years of experience managing complex cross-functional technology initiatives involving multiple teams, stakeholders, and business partners in Agile, SAFe, or hybrid delivery environments
• Demonstrated ability to translate business objectives into technical roadmaps, program strategies, and measurable outcomes
• Prominent success managing program dependencies, delivery risks, competing priorities, and executive-level stakeholder relationships
• Strong technical fluency across modern software delivery practices, enterprise platforms, system integrations, and technology architectures
• Experience facilitating strategic decision-making and influencing outcomes without direct reporting authority
• Exceptional communication skills with the ability to present complex information, risks, tradeoffs, and recommendations to senior leadership
• Demonstrated ability to improve delivery predictability, execution transparency, and organizational effectiveness through data-driven decision making
• Strong skills in program governance, financial stewardship, risk management, and operational readiness
• Proven ability to build collaborative relationships and align multiple stakeholders around shared objectives

Qualifications

• 10+ years of experience in Technical Program Management, Program Management, Release Train Engineering, or a related enterprise delivery leadership role
• Experience in financial services or another highly regulated industry
• Experience leading enterprise modernization, cloud transformation, compliance, or technology remediation initiatives
• Experience supporting large-scale platform implementations and production readiness activities
• Background in software engineering, platform engineering, infrastructure delivery, or enterprise architecture
• Experience leading enterprise-scale Agile Release Trains (ARTs) and complex value stream initiatives
• PMP, SAFe, Certified Scrum Professional, or equivalent Agile delivery certification(s)
• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field
• Experience coaching and mentoring Program Managers, Scrum Masters, Release Train Engineers, or delivery leaders

Skills

• Ability to navigate ambiguity, solve complex problems, and influence decisions across organizational boundaries
• Strong technical fluency across modern software delivery practices, enterprise platforms, system integrations, and technology architectures
• Exceptional communication skills with the ability to present complex information, risks, tradeoffs, and recommendations to senior leadership
• Proven ability to improve delivery predictability, execution transparency, and organizational effectiveness through data-driven decision making
• Strong skills in program governance, financial stewardship, risk management, and operational readiness
• Proven ability to build collaborative relationships and align multiple stakeholders around shared objectives

Benefits

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

Pay

Commensurate with experience

Schedule

Varies based on business needs