Senior Technical Program Manager (TPM) – Enterprise Platform Delivery

About the role

The Senior Technical Program Manager (TPM) on the Enterprise Contact Center Technology team plays a critical role in delivering complex, multi-year programs that enhance client experiences, operational resilience, and regulatory readiness.

Responsibilities

• Translate enterprise priorities into executable roadmaps, delivery strategies, and measurable outcomes.
• Guide teams through complex decisions involving scope, sequencing, dependencies, risk management, and value realization while ensuring technology investments remain aligned to business objectives and client needs.
• Support next-generation platform implementations, enterprise modernization programs, and strategic contact center transformation initiatives.
• Foster alignment across stakeholders, drive transparency through meaningful delivery insights and metrics, and help teams continuously improve execution practices.
• Represent critical initiatives in governance forums, communicate risks and recommendations with clarity, and help balance strategic priorities with operational execution.
• Build collaborative relationships, exercise sound judgment, and lead through influence to advance Schwab’s technology transformation efforts and contribute to our culture of innovation, accountability, and continuous improvement.

Requirements

• 10+ years of experience leading large-scale technology programs across multiple teams, platforms, and business functions from planning through execution and delivery.
• 7+ years of experience managing complex cross-functional technology initiatives involving multiple teams, stakeholders, and business partners in Agile, SAFe, or hybrid delivery environments.
• Demonstrated ability to translate business objectives into technical roadmaps, program strategies, and measurable outcomes.
• Prominent success managing program dependencies, delivery risks, competing priorities, and executive-level stakeholder relationships.
• Strong technical fluency across modern software delivery practices, enterprise platforms, system integrations, and technology architectures.
• Experience facilitating strategic decision-making and influencing outcomes without direct reporting authority.
• Exceptional communication skills with the ability to present complex information, risks, tradeoffs, and recommendations to senior leadership.
• Demonstrated ability to improve delivery predictability, execution transparency, and organizational effectiveness through data-driven decision making.
• Strong skills in program governance, financial stewardship, risk management, and operational readiness.
• Proven ability to build collaborative relationships and align multiple stakeholders around shared objectives.

Qualifications

• 12+ years of experience in Technical Program Management, Program Management, Release Train Engineering, or a related enterprise delivery leadership role.
• Experience in financial services or another highly regulated industry.
• Experience leading enterprise modernization, cloud transformation, compliance, or technology remediation initiatives.
• Experience supporting large-scale platform implementations and production readiness activities.
• Background in software engineering, platform engineering, infrastructure delivery, or enterprise architecture.
• Experience leading enterprise-scale Agile Release Trains (ARTs) and complex value stream initiatives.
• PMP, SAFe, Certified Scrum Professional, or equivalent Agile delivery certification(s).
• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field.
• Experience coaching and mentoring Program Managers, Scrum Masters, Release Train Engineers, or delivery leaders.

Skills

• Ability to navigate ambiguity and solve complex problems.
• Ability to influence decisions across organizational boundaries.
• Ability to build collaborative relationships and align multiple stakeholders around shared objectives.

Benefits

• 401(k) with company match and Employee stock purchase plan.
• Paid time off for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.

Pay

This role is eligible for bonus or incentive opportunities.

Schedule

Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.