Senior Tolls Business Analyst

About the role

We are seeking a Senior Tolls Business Analyst to support the North Carolina Turnpike Authority (NCTA) as part of the Tolling Operations and Technology program in Raleigh, NC. This fully embedded consulting role provides direct technical and analytical support to the NCTA Director of Roadside Systems, serving as a trusted advisor on statewide tolling system performance, vendor oversight, and operational reliability.

Responsibilities

• Oversee vendor maintenance and support activities for roadside toll collection systems, including lane controllers, sensors, cameras, and communication devices.
• Track preventive and corrective maintenance activities and monitor system health, uptime, and performance to minimize operational disruptions.
• Ensure vendors respond promptly to system alerts, equipment failures, and field issues.
• Review and validate root cause analyses for system anomalies, transaction errors, and hardware failures.
• Drive implementation of corrective and preventive actions and ensure timely resolution.
• Serve as a liaison between field technicians, vendors, and NCDOT engineering teams.
• Maintain detailed system documentation, maintenance logs, and incident reports.
• Evaluate vendor performance against SLAs and KPIs and support contract enforcement, including liquidated damages assessments.
• Produce clear technical documentation for leadership and compliance stakeholders.
• Conduct independent verification of system fixes, software releases, and field implementations.
• Identify opportunities to enhance system reliability, efficiency, and scalability.
• Support modernization initiatives, technology upgrades, and the rollout of new roadside systems.

Requirements

• Bachelor's degree in Technology, Engineering, Data Science, or a related field; or 5+ years of specialized experience in tolling systems planning or operations.
• Minimum of five years of experience in system performance analysis, IT operations, or technical project management.
• Strong preference for experience with electronic toll collection (ETC) systems, RFID technology, or Intelligent Transportation Systems (ITS).
• Demonstrated ability to perform detailed root cause analysis and manage service providers against strict technical SLAs.
• Skilled at translating complex technical data into clear, actionable reports for leadership and contract compliance.
• Strong analytical mindset, excellent communication skills, and a proactive approach to problem solving in a high stakes operational environment.

Qualifications

• None specified

Skills

• Strong analytical mindset
• Excellent communication skills
• Proactive problem-solving approach
• Experience with electronic toll collection (ETC) systems, RFID technology, or Intelligent Transportation Systems (ITS)

Benefits

Depending on your employment status, AtkinsRéalis benefits may include medical, dental, vision, company-paid life and short- and long-term disability benefits, employer-matched 401(k) with 100% vesting, employee stock purchase plan, Paid Time Off, leaves of absences options, flexible work options, recognition and employee satisfaction programs, employee assistance program, and voluntary benefits.

Pay

Expected compensation range is between $90,000 - $115,000 annually depending on skills, experience, and geographical location.

Schedule

Full time