Senior Business Analyst

Core Responsibilities

• Lead API consumer onboarding and ongoing integration support, aligning API capabilities to business needs and objectives.
• Plan and manage end-to-end integrations, including scope definition, project planning, testing, stakeholder communication, and production support.
• Maintain deep knowledge of business processes, partner systems, and API inventories while contributing to API design standards and consumable documentation.
• Use AI-assisted analysis to identify integration risks, improvement opportunities, growth, and enhance documentation quality.

Rules Management Framework (RMF) Support

• Support and promote the Rules Management Framework (RMF) to centralize, reuse, and govern business rules across teams and systems.
• Partner with business and technology stakeholders to identify, implement, and maintain shared rules aligned to business outcomes, including testing and documentation.
• Leverage AI to track rule ownership, foster adoption, and expand toolsets.

People Leadership

• Lead and support direct reports to ensure high-quality delivery, professional growth, and a strong development culture.
• Coach, mentor, and guide team members on priorities, problem-solving, and stakeholder communication while promoting knowledge sharing and collaboration.
• Owning hiring, onboarding, goal setting, and performance management in alignment with departmental practices.

Qualifications

• Education: Bachelor’s Degree in Information Technology, Business, or related discipline, or equivalent experience.
• Experience: 5 to 7 years of related experience.
• Required Skills: Working knowledge of APIs and web services (e.g., REST, authentication) and structured data formats (JSON, XML); experience using AI-powered tools to improve documentation, analysis, testing, or delivery, with a focus on validating accuracy and appropriate use; strong communication, presentation, and organizational skills, with the ability to build effective relationships with business stakeholders.
• Preferred Experience: People leadership experience, including hiring, onboarding, coaching, and performance management; experience with rules engines, decisioning tools, business rules management, or governance frameworks; background in Property & Casualty Insurance, Salesforce or other CRM platforms, and project management methods and tools.