Senior Business Analyst

About the role

The Senior Business Analyst is a key role in shaping solutions that support underwriting, rating, quoting, binding, and claims management processes across the Hiscox insurance portfolio. This role is ideal for someone with strong insurance domain knowledge, especially in small commercial or specialty lines, and a proven track record of driving business and technology alignment.

Responsibilities

• Serve as a lead analyst on initiatives involving underwriting, rate/quote/bind workflows, policy lifecycle changes, and claims enhancements.
• Elicit, analyze, and document detailed business and functional requirements through stakeholder interviews, workshops, and data analysis.
• Map and evaluate current state business processes; identify opportunities for improvement and define optimized future-state workflows.
• Partner with product owners, architects, and developers to shape viable solutions and ensure technical delivery aligns with business needs.
• Support development and testing teams through story refinement, acceptance criteria, and defect triage.
• Act as a bridge between business users and technical teams to ensure mutual understanding and successful delivery.
• Translate complex business needs into clear and actionable artifacts (e.g., process flows, data mapping, user stories, BRDs).
• Facilitate solution design discussions, prioritization workshops, and backlog grooming sessions.

Qualifications

• 5+ years of business analysis experience in the Property & Casualty insurance industry, preferably with direct exposure to small commercial, specialty, or personal lines.
• Demonstrated experience supporting rate/quote/bind processes and claims lifecycle initiatives.
• Strong analytical and problem-solving skills with attention to detail and business context.
• Proficient in creating process maps, use cases, user stories, data dictionaries, and functional specs.
• Experience with Agile and hybrid delivery methodologies and tools (e.g., Jira, Confluence, Visio, Lucidchart).
• Strong interpersonal, communication, and facilitation skills across technical and non-technical stakeholders.