Senior Business Analyst

Description of Duties

• Serves as business analyst for medium to extra-large projects, programs or areas of effort with moderate to high complexity.
• Leads and/or participates in requirements gathering and analysis sessions with clients to determine project requirements.
• Create a client-centric focus that nurtures a culture of providing an outstanding experience for our customers.
• Ability to lead cross-functional teams in delivering business solutions.
• Manage project timelines, deliverables, and risks.
• Facilitate workshops, stakeholder meetings, and presentations.
• Ensure clear communication and alignment on project goals and progress.
• Recommend and implement process improvements based on best practices.
• Stay updated on industry trends and emerging technologies.
• Able to strategize, recommend and implement solutions to complex business problems.
• Able to understand and consider risks, benefits, and implications of business process changes.
• Responsible for analyzing specific business processes and producing detailed documentation.
• Responsible for ensuring the scope of analysis fits within overall project scope and definitions.
• Capable of providing gap analysis and needs assessments to uncover business needs.
• Accountable for reviewing and finalizing extensive functional and technical documentation.
• Able to elicit and translate high-level business needs into specific and concise processes.
• Able to revise and recommend new and existing project requirements and process improvements.
• Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project milestones.
• Prepares and presents training content to client as needed.
• Works with Sales to procure new opportunities for existing clients.
• Presents completed configuration/development to client for feedback and approval (sprint reviews, etc.).
• Provide mentorship to fellow business analysts and project team members regarding delivery methodology, requirements elicitation and tracking, and people skills.
• Collects and crafts feedback regarding project team members.
• Contributes to improvement initiatives and growth of our business analysis practices and delivery team.

Qualifications

• 7+ Years in a functional or technical role related to software delivery or software maintenance / support
• Excellent communication skills to include internal/external interaction, documentation and presentations.
• Experience working in SDLC, testing and validating solutions, and working as a Business Analyst.
• Proficiency in Microsoft CRM, Visio, Microsoft Project and SharePoint preferred.
• Proven ability to self-manage and complete project deliverables.
• Confident in making decisions, accurate, detailed-oriented and able to problem solve/analyze.
• Good interpersonal, listening, written and verbal communication and basic project management skills.
• Functional and/or Technical Certifications as deemed appropriate for specialization.
• Bachelor’s degree in information technology, computer science or equivalent job-related experience required.