Senior Business Analyst

About the role

This role serves as a Salesforce Senior Business Analyst, acting as a consultant, advisor, and subject matter expert for clients. The position involves leading discovery sessions, gathering requirements, and translating business needs into scalable Salesforce solutions tailored to the staffing and recruiting industry.

Responsibilities

• Serve as the Functional Lead on Salesforce projects, overseeing functional design and configuration of customer use cases.
• Act as a trusted advisor to clients on improving staffing and recruiting workflows, including candidate sourcing, client management, job order processing, and placement tracking.
• Lead change management efforts and create end-user enablement programs to drive platform adoption.
• Lead client discovery sessions to understand current-state processes, business objectives, and pain points.
• Analyze and document functional and technical requirements for Salesforce solutions tailored to the staffing and recruiting industry.
• Design solutions on the Salesforce platform to meet customer requirements.
• Create user stories, process flows, and wireframes to communicate requirements clearly to delivery teams.
• Collaborate with Salesforce Architects, Admins, Business Analysts, and Developers to ensure solutions meet business needs and are technically feasible.
• Lead system configuration and testing efforts, including test case development and user acceptance testing (UAT).
• Provide ongoing support and best practice recommendations post-implementation.
• Identify opportunities for Salesforce automation and optimization based on client operations and goals.

Requirements

• 5+ years of experience in Salesforce implementations, ideally in a consulting environment.
• Strong understanding of Salesforce Sales Cloud and/or Salesforce ATS products.
• Exceptional communication and stakeholder management skills.
• Ability to document and translate business requirements into technical specs and user stories.
• Familiarity with Agile delivery methodologies.
• Proficiency in tools like Asana or Jira, Lucidchart, and Salesforce reporting/dashboards.
• Understanding of data migration and change management best practices.
• Salesforce Administrator or Business Analyst certification.
• Bachelor’s degree.

Preferred Qualifications

• Demonstrated experience working with clients in the staffing or recruiting industry.
• Familiarity with applicant tracking systems (ATS), recruiting KPIs, and staffing workflows.
• Experience working with staffing-specific Salesforce apps (e.g., Bullhorn Recruitment Cloud, Assist, Seven20, TargetRecruit).

Benefits

• Competitive salary and performance incentives.
• Flexible remote work options.
• Professional development and certification support.