Senior Business Analyst

About the role

The Senior Business Analyst is responsible for understanding, documenting, and improving business processes across the Stop Loss value chain. The role serves as the link between business operations and product delivery, ensuring requirements, workflows, business rules, and operational needs are clearly understood and documented. The Senior BA functions as a force multiplier for Product Management by reducing SME burden and creating reusable business knowledge assets.

Responsibilities

• Analyze and gather current-state business processes and identify inefficiencies, gaps, and improvement opportunities.
• Design future-state workflows, process maps, and optimized business solutions.
• Facilitate discovery sessions, collaborator interviews, and requirements workshops with SMEs and business leaders.
• Capture, define, and document detailed business requirements, including business rules, decision logic, and exception scenarios.
• Drive cross-functional collaboration and build consensus on process changes and solution approaches.
• Develop and handle UAT strategies, including test scenarios, scripts, and coordination with partners.
• Track defects, support issue resolution, and ensure successful release validation and business readiness.
• Maintain comprehensive documentation, including requirements repositories, process artifacts, and traceability matrices.
• Support governance, audit, and compliance efforts while ensuring operational readiness.
• Monitor success metrics such as requirements quality, stakeholder satisfaction, UAT effectiveness, defect leakage, and documentation completeness.

Qualifications

• 5+ years Business Analysis experience.
• Experience facilitating workshops and process design sessions.
• Strong documentation and requirements skills.
• Experience working with Agile delivery teams.
• Insurance operations experience strongly preferred.

Benefits

Benefits and Perks: Flexible full-time or hybrid telecommuting arrangements, 401(k) plan with immediate vesting and company matching up to 6%, Paid time away including vacation and sick time, flex days and ten paid holidays, Give back to your community and double your impact through our company matching. For more details, check out our Symetra Benefits Overview.

Pay

Salary Range: $72,700 - $121,000 plus eligibility for annual bonus program.

Schedule

Remote-first arrangement.

Who You Are

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in disqualification from the recruitment process, withdrawal of a job offer, termination of employment, and other criminal and/or civil remedies, if fraud is discovered.