Senior Teller, Allen Street

Allen Street Office, Springfield, MA

Pay

\$19.77 – \$26.01 hourly

Benefits

• 4+ weeks of PTO and benefits upon hire
• 12 paid holidays
• Weekly pay schedule
• Medical, dental, vision, and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• \$5,000 tuition reimbursement each calendar year

About the role

Handles various customer transactions in a courteous, professional, and accurate manner. Provides support to the Teller Operations Manager and acts as a resource for tellers to ensure efficient operation of the teller line.

Responsibilities

• Consistently provides superior professional service to internal and external customers
• Meets expectations of teamwork, punctuality, and regular, reliable attendance
• Performs normal teller duties with a clear understanding of all policies
• Approves policy exceptions, overrides transactions, and responds to customer complaints
• Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions
• Assumes all responsibilities of the Teller Operations Manager in their absence
• Creates awareness about bank products and services and refers customers to appropriate employees
• Assists in balancing/troubleshooting cash recyclers, weekly cash ordering/shipments, and all monthly audits
• Coaches and develops Tellers by providing timely feedback
• Oversees tellers to ensure compliance with bank policies and procedures
• Provides feedback to the Teller Operations Manager on a regular basis
• Maintains a working knowledge of the BSA requirements and related policies and procedures
• Prepares a complete and accurate record for each cash transaction in excess of \$10,000
• Processes foreign currency purchases and sales
• May perform customer service-related services
• Provides support to all branches
• Assumes additional responsibilities, as requested

Requirements

• High school diploma or GED; CFT or additional college courses preferred
• Minimum of two (2) years teller experience
• Experience in a customer service-related position
• Excellent communication and interpersonal skills
• Strong knowledge of current technology and ability to adapt to changing technology

Physical Demands

• General office environment
• Stands for an extended period (up to 7.5 hours per day)
• Counts cash/coin for an extended period (up to 6 hours per day)
• Uses computer keyboard to enter transactions or obtain account information (up to 3 hours per day)
• Carries bags of coin (up to 25 pounds)
• Ability to wear headphones/headset for extended periods to communicate with drive-up bank customers

Equipment Used

• General office equipment

In addition to being responsible for completing an accurate CTR, Tellers are responsible for properly identifying all bank customers in accordance with the bank’s Customer Identification Program. All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.