Senior Teller
About the role
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities.
Responsibilities
- The Senior Teller serves as the primary leader for teller and transaction operations within the branch. This role provides daily guidance, coaching, and support to frontline staff to ensure exceptional customer service, operational accuracy, and adherence to bank policies and procedures.
- While not a direct supervisor, the Senior Teller acts as a subject-matter expert and role model, helping develop staff skills in operations, customer engagement, and relationship building to ensure the team