Senior Technology Trainer Instructional Designer

AlxTel, Inc. is seeking an experienced Senior Technology Training Specialist to support a long-term technology training and user enablement engagement in Annapolis, Maryland. The successful candidate will focus on planning, developing, and delivering instructor-led technology training, creating technical documentation and instructional materials, developing training videos and interactive learning content, and supporting users across a range of commercially available and specialized/proprietary software applications.

Responsibilities

• Instructor-Led Technology Training
  • Plan, develop, organize, and deliver hands-on instructor-led training for commercially available and proprietary software applications.
  • Conduct technology training for individuals and groups with varying levels of technical proficiency.
  • Deliver both in-person and virtual training sessions.
  • Apply appropriate adult learning principles and instructional methodologies when designing and delivering training.
  • Translate complex software features, technical processes, and workflows into clear, understandable instruction for professional users.
  • Develop structured lesson plans and training programs based on identified learning objectives.
  • Adapt training methods based on audience skill level, business role, and learning requirements.
  • Facilitate interactive demonstrations, exercises, scenarios, and hands-on learning activities.
  • Provide clear answers to user questions and identify areas requiring additional instruction or clarification.
  • Evaluate training effectiveness and recommend improvements to training content and delivery methods.
• Instructional Design & Training Content Development
  • Design complete instructional modules for software applications and technical processes.
  • Create structured training curricula and learning paths.
  • Develop Quick Reference Guides (QRGs) and Quick Reference Cards (QRCs).
  • Create step-by-step user instructions, technical user guides, and training manuals.
  • Develop web-based instructional content, instructor guides, and participant materials.
  • Produce presentations, exercises, scenarios, demonstrations, and supporting classroom materials.
  • Maintain and update existing training documentation when applications or processes change.
  • Ensure documentation is accurate, professional, easy to understand, and appropriate for the intended audience.
• Multimedia & E-Learning Development
  • Develop training videos supporting software applications and technical processes.
  • Create interactive recorded training and software demonstrations.
  • Edit and produce instructional video content.
  • Develop interactive e-learning modules and multimedia learning experiences.
  • Convert classroom instruction into reusable digital learning content.
  • Maintain existing video and interactive training materials as software and business processes evolve.

  Experience with tools such as Camtasia, Articulate 360, Vyond, or similar platforms is highly desirable.

• Microsoft 365 Training
  • Train users on Microsoft Teams, SharePoint, OneNote, Copilot, Word, Excel, PowerPoint, Outlook, and other Microsoft 365 applications.
  • Develop training programs for new Microsoft 365 features, application rollouts, technology adoption initiatives, or organizational change initiatives.
• Training Project Management
  • Manage training projects from initiation through completion.
  • Develop project and training plans, establish milestones, and track progress against deadlines.
  • Coordinate training schedules and manage multiple concurrent training initiatives.
  • Work with technical teams, business stakeholders, and subject matter experts.
  • Identify dependencies, risks, and potential schedule impacts.
  • Provide regular project status and progress updates.
  • Ensure training deliverables are completed on time and meet quality expectations.
  • Maintain organized training materials and project documentation.
• User Support & Subject Matter Expert Collaboration
  • Work effectively with internal and external Subject Matter Experts (SMEs).
  • Gather technical information from SMEs and translate it into user-friendly instructional content.
  • Understand user challenges and training needs.
  • Identify and troubleshoot user-defined technology challenges.
  • Recommend appropriate training or instructional solutions.
  • Demonstrate strong customer-service skills and communicate effectively with users at different technical proficiency levels.
  • Present technical information clearly to both technical and non-technical audiences.
  • Establish productive working relationships with stakeholders.

Requirements

• Minimum Qualification

  Candidates must possess a Bachelor's degree from an accredited university. Proof of the Bachelor's degree will be required during the candidate submission process.

• Preferred Professional Experience
  • 7+ years of experience as a Technology Trainer, Technical Trainer, Software Trainer, IT Trainer, or similar role.
  • Experience training users on proprietary and/or advanced commercial software.
  • Experience providing Microsoft technology training.
  • Experience delivering instructor-led training to professional users.
  • 5+ years of experience developing technical documentation.
  • Experience developing software user guides and training materials.
  • Experience designing and delivering adult-learning programs.
  • Experience developing training videos and interactive or recorded training.
  • Experience using instructional-design and multimedia development tools.
  • Experience managing technology-training projects from initiation through completion.
  • Experience working with technical SMEs and business stakeholders.
  • Experience supporting large organizations, government entities, judicial/legal environments, regulated organizations, or other complex enterprise environments.
• Required / Desired Competencies
  • Technical Training: Instructor-led software training, virtual training, hands-on classroom instruction, technology adoption, software demonstrations.
  • Instructional Design: Adult learning principles, learning objectives, curriculum development, instructional modules, training exercises.
  • Technical Documentation: Quick Reference Guides, Quick Reference Cards, user guides, technical procedures, web-based training content.
  • Multimedia Learning: Training videos, screen recordings, interactive training, e-learning content, Camtasia, Articulate 360, Vyond.
  • Microsoft Technologies: Microsoft Teams, SharePoint, OneNote, Copilot, Word, Excel, PowerPoint, Microsoft 365.
  • Professional Skills: Excellent verbal and written communication, professional presentation skills, strong customer service, project management, time management, stakeholder coordination, problem solving, organization, ability to manage concurrent assignments.

Schedule

• Monday–Friday, 8:00 AM–4:30 PM Eastern Time.
• Reasonable flexibility to extend working hours when necessary to meet deadlines or project requirements, which may occasionally include evenings, nights, weekends, or holidays.

Work Arrangement

• Hybrid schedule: 3 days remote, 2 days on-site in Annapolis, Maryland.
• Must be capable of reporting to the Annapolis work location within 24 hours of notification when on-site support is required.
• Remote work must normally be performed from within the United States. Candidates should live within a practical commuting distance of Annapolis or be willing to relocate.

Benefits

• 401(k)
• Health insurance
• Training & development

Anticipated Contract Duration

Up to 5 years.