Senior Instructional Tech Designer

About the role

The Senior Instructional Tech Designer delivers high-impact learning experiences and elevates the team’s capability through consultation, team leadership, and mentoring.

Responsibilities

• Consult with stakeholders to diagnose needs, recommend approaches, and shape scope, timeline, and success measures
• Lead complex Design projects in partnership with internal L&D teammates or internal clients from intake through launch
• Design and develop learning experiences end-to-end across digital and blended formats
• Produce high-quality visual and multimedia deliverables that make complex content clear and usable (graphics, layouts, infographics, motion graphics, and video)
• Design and develop video, motion graphics, and interactive media beyond basics
• Develop presentations for high-visibility audiences, ensuring effective messaging, engaging design, and alignment with Brand standards
• Maintain and publish learning content in SharePoint, improving usability and consistency of learner-facing pages
• Apply accessibility standards in learning and visual design
• Incorporate feedback and data to continuously improve learning effectiveness and learner experience
• Contribute to templates, asset libraries, and standards that improve consistency and speed
• Set and reinforce design standards (instructional + visual) through reviews and coaching
• Upskill and mentor teammates through feedback, examples, and hands-on guidance
• Improve team workflows, templates, and reusable assets to increase quality and efficiency at scale

Requirements

• 3+ years of professional experience designing digital experiences and producing visual and multimedia deliverables
• Knowledge of adult learning design principles
• Demonstrated consultative skill (needs analysis, solution recommendation, influencing without authority)
• Strong visual design fundamentals (layout, typography, visual hierarchy, brand alignment)
• Experience working in a collaborative, deadline-driven environment with multiple concurrent projects
• Clear communication and strong stakeholder partnership skills
• A curious, innovative, creative mindset for exploring new ways to improve design and development
• Advanced tool fluency with:
  • Adobe Creative Cloud (e.g., Illustrator, Photoshop, Premiere)
  • Video/animation tools
  • Course authoring tools
  • SharePoint development

Preferred Qualifications

• Experience establishing design standards and conducting structured quality reviews
• Experience working with global teams and various stakeholders
• Experience developing learning in course authoring tools and support publishing workflows in an LMS/LXP environment
• Web development for learning delivery (HTML/CSS/JS)
• Experience with generative AI development tools
• Experience creating immersive learning experiences, including simulations

Qualifications

University degree preferred. 3+ years of work experience required; 5+ years preferred.

Physical Requirements

Sedentary work.

Pay

Base pay range: $87,400/yr – $110,900/yr. Actual base salary may vary based on relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include participation in an incentive program linked to performance.

Benefits

The organization offers a comprehensive Total Rewards package designed to support associates' physical, emotional, and financial well-being, including:

• A superior retirement program
• Highly competitive health, wellness, and work-life offerings

About the Company

For more than 100 years, TIAA has delivered secure retirement solutions for millions of people. Founded to help educators retire with dignity, today TIAA is a market-leading retirement company with world-class asset management. The company is committed to evolving to meet tomorrow's challenges while maintaining a culture of impact guided by values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One.

TIAA thrives in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. The workplace fosters growth through learning experiences and development pathways, ensuring every associate can succeed and contribute to the company's mission.