Senior Instructional Designer

About the role

Your opportunity At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. Learning Solutions is Schwab’s Learning Center of Excellence. We consult, create, and deliver innovative, high-quality learning experiences that empower Schwabbies to best serve our clients. As the firm’s learning partner of choice, we collaborate across the enterprise to strengthen a culture of learning and deliver solutions that meaningfully improve performance, elevate client service, and advance our “Through Clients’ Eyes” strategy. As a Senior Manager, Instructional Designer, you will work as a hands-on individual contributor and serve as a trusted partner in analyzing needs and designing high-impact, measurable learning experiences aligned to business priorities. You will bring a passion for thoughtful design, a love of learning, and a strong desire to make a meaningful impact through work that helps individuals and the organization succeed.

Responsibilities

• Design and develop learning experiences using the ADDIE model, grounded in adult learning principles and aligned to business outcomes
• Conduct needs analyses to define learning goals, delivery methods, project scope, and success measures
• Build training plans that address the who, what, when, where, why, and how, with a focus on achieving business results through learning
• Create content outlines, storyboards, prototypes, and other design artifacts to support development
• Develop effective learning materials for multiple modalities, such as eLearning, video, virtual and in‑person instruction
• Write clear, compelling training content that simplifies complex topics while following Schwab’s writing standards
• Define requirements, scope, timelines, and work plans to meet milestones and delivery deadlines
• Manage the review and feedback process to ensure quality and alignment
• Apply team standards, Web Content Accessibility Guidelines (WCAG), and established processes and policies
• Build and maintain strong partnerships with stakeholders, colleagues, and subject matter experts
• Facilitate productive project meetings by setting goals, communicating clearly, and listening actively
• Communicate risks, needs, and recommendations when scope shifts or challenges arise
• Use visual and instructional design principles to create graphics and visuals that enhance learning
• Apply AI thought