Senior Technology Services Lead

About the Role

This position leads a team to develop best practices and set operational standards for enterprise database technologies. Key responsibilities include planning, designing, and implementing complex solutions, applying deep technical knowledge, and communicating technology solutions across technical, managerial, business, and executive audiences. The role involves coaching, mentoring, and providing career development to team members, directing team activities, and adhering to defined practices and policies.

Strategic responsibilities include leading a SQL Server and Windows upgrade-in-place project, improving the speed and reliability of SQL Server patching, and enhancing capabilities to troubleshoot SQL Server performance problems quickly.

Responsibilities

• Provides leadership in defect, incident, problem, and change review meetings and release activities, developing reliable and repeatable solutions to technology issues.
• Manages the stability, resiliency, reliability, and performance of a wide array of supported systems.
• Serves as the point of escalation for team members, peers, and partner teams, and acts as the leadership Point of Contact for triage of high-priority incidents or consulting engagements.
• Mentors staff, provides technical leadership across the organization, and participates in resource interview and onboarding processes.
• Directs teams to ensure alerts, monitoring, dashboards, and processes are established for new projects and initiatives.
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes.
• Supports change implementations and proactively identifies potential issues resulting from changes.

The role initially focuses on SQL Server database technology with potential expansion into MongoDB, TigerGraph, SingleStore, and Cassandra.

Requirements

• 5 years of job-related experience.
• Strong experience managing and supporting large-scale, enterprise-wide SQL Server environments in complex, high-availability production settings.
• Deep understanding of Microsoft Windows Server operating systems, including administration, configuration, troubleshooting, and performance optimization.
• Proven expertise in SQL Server performance tuning, including query optimization, indexing strategies, resource management, and database health monitoring.
• Strong knowledge of database security best practices, including access controls, encryption, vulnerability management, auditing, and regulatory compliance.
• Demonstrated ability to design, implement, and maintain secure, scalable, and highly available database solutions that support critical business operations.

Qualifications

• Financial industry experience (desired).
• Knowledge of Linux-based databases such as MongoDB, TigerGraph, SingleStore, or Cassandra (desired).
• Powershell or Python programming knowledge (desired).

Skills

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• MS SQL Server

Schedule

1st shift (United States of America), 40 hours per week.