Senior Technology Learning & Adoption Training Specialist

Position responsibilities

• Act as a coach in building the skills and abilities of personnel, both inside and outside of the classroom
• Create educational resources and provide educational support related to an array of technical products, including Windows, Microsoft Office and other Cooley financial and legal applications
• Design learning solutions including instructor-led courses, videos, and written documentation
• Transform scripts, storyboards and course plans into activities that promote learner information retention and engagement
• Maintain existing training resources and look for new ways to utilize them. Retire resources when they become irrelevant
• Facilitate technology-related classes for all roles within the firm
• Accurately diagnose organizational technology performance issues and recommend the most appropriate solutions
• Consult with Technology management, HR and Administration, as well as individual users to anticipate and understand needs and develop customized learning solutions including facilitated training, coaching, videos, guides, and other resources
• Build trust and work effectively with all firm users
• Participate in complex projects and/or project teams; develop training materials aligned to project plans with key activities, milestones, stakeholders, and rollout strategies; ensure execution and measure effectiveness
• Manage a workload consisting of on-demand, critical and highly visible projects as well as ongoing operational and administrative tasks
• Schedule training and maintain records of student registration and course completion using the firm's learning management system
• Receive and address training-related requests via the ticket management system
• Ensure that best practices and procedures are relayed to new and existing personnel with regular follow-up
• Serve as a conduit for customer feedback to improve systems and procedures
• Work with other Technology groups to create and maintain documentation for firm IS products
• Assist Technology groups with QA efforts related to firm technology
• Keep apprised of all changes to firm technology. Research and remain educated on industry and company trends

Skills and experience

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Available to work overtime, as required
• Available to travel, as needed
• 4+ years' experience with legal software systems and successful participation and coordinating training projects in a business setting
• Prior instructional design and curriculum development experience delivering technology-related material
• Understanding of techniques used to facilitate adult learning
• Prior in-person and virtual classroom experience teaching technology-related material

Competencies

• Willingness to adjust to organizational change and manage priorities effectively
• Fundamental commitment to customer service excellence
• Desire to be a lifelong learner
• Passion for creating blended learning programs
• Exceptional attention to detail
• Willingness to suggest solutions and improvements while maintaining a positive attitude
• Ability to learn and adhere to technical editing style protocols
• Experience with and a willingness to engage with personnel face-to-face and deliver impromptu one-on-one coaching
• Desire to proactively help other members of the Technology Learning & Development team
• Excellent project management skills, especially related to managing project scope, successfully managing time commitments, and fully utilizing available resources
• Excellent communication skills, both written and verbal
• Strong organizational skills

Pay and benefits

The expected hourly pay range for this position with a work schedule of 40 hours per week is $56.00 - $75.00 ($116,480.00 - $156,000.00 annually).

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.

In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 20 days of Paid Time Off (“PTO”) and 10 paid holidays each year.

We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.