Senior Technology Adoption Specialist

About the role

The Senior Technology Adoption Specialist will lead the integration and effective use of advanced technologies across UL Research Institutes and UL Standards & Engagement. This role involves developing and executing strategies for implementing IT tools and capabilities, managing organizational change processes, and delivering training to ensure end-user proficiency.

Responsibilities

• Develop and implement comprehensive roadmaps to support the adoption of new IT tools and capabilities, including collaboration platforms and artificial intelligence solutions.
• Create and maintain detailed documentation, including user guides, best practices, process flows, and training materials to support technology adoption.
• Design and deliver training programs to educate end users on new technologies and ensure proficiency in their application.
• Conduct site assessments to identify opportunities for adopting new technologies that align with business needs and improve technical literacy.
• Lead organizational change management efforts to support the adoption of new systems while minimizing business disruptions.
• Monitor and evaluate the effectiveness of technology adoption strategies and training programs, adjusting plans based on performance data and feedback.
• Collaborate with stakeholders to gather input, align adoption strategies with business goals, and ensure solutions meet end-user needs.
• Identify and integrate IT tools into business processes to improve efficiency, streamline operations, and enhance productivity.
• Research and apply industry trends and best practices to continuously improve adoption strategies and training delivery.
• Manage relationships with external vendors and service providers to support the successful implementation of new technologies and training programs.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 3 years of experience in IT adoption, training, and organizational change management within a corporate environment.
• Proven experience in designing and delivering impactful training programs in both virtual and in-person formats.
• Demonstrated ability to manage relationships with external vendors and service providers.
• Certification in project management, organizational change management, or technology sales techniques preferred.

Qualifications

• Exceptional verbal and written communication skills, with the ability to explain complex technical concepts clearly to non-technical audiences.
• Excellent interpersonal skills, with a proven ability to build strong relationships and collaborate effectively across cross-functional teams and diverse stakeholders.
• In-depth understanding of various IT tools and collaboration platforms, with the agility to quickly learn and adapt to emerging technologies.
• Strong analytical and problem-solving abilities, including the capacity to evaluate training and adoption programs and make data-driven improvements.
• Adaptable and resilient in dynamic environments, with the ability to prioritize and perform efficiently in fast-paced settings.

Skills

• Project management
• Organizational change management
• Technology sales techniques

Benefits

UL Research Institutes offers a comprehensive benefits package including medical, dental, vision, and life insurance plans, a generous 401(k) matching structure of up to 5% of eligible pay, and additional 4% into your retirement saving fund after your first year of continuous employment. Flexible working arrangements may be discussed with your manager.

Pay

$81,456.37 - $112,002.51 per year, depending on experience and qualifications. Pay type: Salary.