Senior Technician, Field Service

About the role

Customer Site Operations Support (CSOS) provides operational and project-based support for IT order fulfillment and customer site activities. This role supports end-user requests across the device lifecycle, including provisioning, redeployment, asset disposal, moves, and configuration changes. The position operates in a primarily onsite environment with limited remote flexibility.

What you will achieve

• Responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems
• Serves as company liaison with customer on administrative and technical matters
• Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers