Field Service Technician, Senior

About the role

Fully proficient and senior level mentorship and lead position responsible for one or more operational compression jobs with direct responsibility for the operation of compressor packages, gas processes, and rentals. Provides feedback for the development of the location’s operating policies, and material forecasts for assigned units. Has advanced diagnostic and repair skills. May backfill Area Manager and act as the area Mentor for new hires into the Short Service Employee program and lead and assist other field positions on occasion.

Responsibilities

• Directs, coordinates, and performs the job activities in a manner consistent with Kodiak’s procedures, goals and objectives
• Acts as the informal mentor and leader in the area
• Participation in all HSE related activities; expert level of knowledge in HSE procedures and policies
• Safety Expert (leader) and role model
• Troubleshoot all complex repairs and major equipment overhauls and operation
• Troubleshoot and repair all electrical issues
• Cultivate, build, and maintain customer relationships
• Provide input to the Area Manager on personnel needed to provide timely and economical maintenance in assigned area
• Provide information to the Area Manager for the preparation of the planning of area’s budget
• Analyze the job parts and supply inventory to effectively communicate with Supply Chain, ensuring a sufficient level of parts for optimal job performance
• Take all corrective actions necessary to ensure guaranteed 98% or better mechanical availability of equipment
• Maintain assigned units in a clean and presentable condition
• Complete the proper reports and actions required by the area’s operating procedures/policies
• Provide guidance and leadership to the whole area’s lower levels of Field Service Technicians
• Support scheduling and mentoring processes
• Provide 24/7 coverage; works overtime and is available for on-call rotations; overtime and on-call requirements include work after regular work hours, weekends, and holidays
• May backfill Area Manager, as necessary
• Perform additional tasks as assigned

Requirements

• High School Diploma or equivalent required
• Preferred: OEM, Trade School and/or 5 plus years comparable work experience in a related field/industry
• Successful completion of Kodiak’s Short Service Employee (SSE) program, plus a minimum of 3 years in an intermediate level Field Technician role
• Deep knowledge in gas processes, mechanics of motor compressors (Waukesha, Ariel, Caterpillar, etc.)
• 5 plus years (in total) of compression process, production, and equipment related experience and/or training
• Advanced electrical troubleshooting skills
• Possess advanced and complete knowledge of compressor packages, including all components and systems
• Beginning knowledge and understanding of Area Financials
• Working knowledge of business as a whole—all processes and workflows
• Mentorship training and beginning leadership skills/training
• Main competencies: teamwork, effective communication (written and oral), analytical capability, strong mechanical aptitude, self-motivation and self-control, excellent interpersonal skills, initiative, planning and problem solving, and customer focus
• Working knowledge of relevant HSE procedures and regulations
• Microsoft Office Suite (Excel, Word, Outlook)
• Valid Driver’s License, with Motor Vehicle Record (MVR) within the acceptable parameters of Company Policy required
• Cat Certification preferred
• Waukesha Certification preferred
• Ariel Certification preferred
• Ability to read, write, speak, and understand English

Physical Demands

• Operation of heavy equipment
• Standing for up to 75% of the time
• Sitting for up to 25% of the time
• Climbing ladders or stairs to inspect, repair, and paint equipment; must be able to maintain balance on stairs and/or ladders without assistance
• Communicate and respond to coworkers, customers, and emergency cues/alarms, in person and on the telephone (including use of mobile devices)
• Frequently lift at least 10 pounds; infrequent lifting of >50 lbs
• High noise environment (>85 dBA) with ear protection
• Potential, controlled exposure to hazardous chemicals
• Work in outdoor conditions, including extreme heat and extreme cold
• Move and maintain self in different positions—stoop, kneel, crouch and crawl to accomplish tasks in various environments including tight and confined spaces
• Wear all required PPE, including fire-retardant clothing, hard hat, face shields, hearing protection, safety glasses, and steel-toed boots
• Frequently type, use Outlook calendar, and use computer and other office equipment such as a copier, printer, calendar, telephone, etc.