Senior Technician - Field Services

Requirements

This is an onsite role based out of our Albany, NY office location and is expected to be in the office 5 days a week.

• Identify, research, resolve technical issues for local and remote staff.
• Become the subject matter expert for various software applications and end point configurations for the business.
• Conduct routine equipment servicing out in the field.
• Perform on-site activities related to installation, repair, management and maintenance.
• Track IT Assets and maintain updated information in the appropriate ITAM database.
• Document, track, and monitor problems to ensure timely resolution within the established SLAs of the business.
• Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.
• Perform technology upgrades and refreshes.
• Perform work via IT ticketing system to assist customers in person, over the phone, chat, and remotely.
• Aid in tracking and completing tickets pertaining to application, network, and system issues.
• Administer user accounts and permissions to various applications.
• Serve as technical liaison between program staff and IT.
• Provide assistance and training to lower-level support staff.

Job-Specific Minimum Requirements

• A high school diploma or GED.
• Four (4) or more years of relevant professional experience.
• Eligibility to undergo the Public Trust clearance process required for this position (US Citizenship is required).

Preferred Skills and Qualifications

• Cisco Certification.
• Micrsoft Certification (Office Suite).