Senior Technician, Facility Services, HVAC/Refrigeration

Oversees installation and commissioning of HVAC/R systems, including ductwork, control panels, and building pneumatics.

Responsibilities

• Leads diagnostics and troubleshooting of mechanical, electrical, and refrigerant issues across commercial and industrial systems.
• Implements and monitors preventive maintenance programs to extend equipment life and reduce downtimes.
• Manages rack systems, walk-ins, reach-ins, and supermarket refrigeration units, ensuring optimal performance and compliance.
• Uses heavy machinery.
• Submits required written and electronic information (e.g., expense vouchers, weekly summaries, work orders, maintenance logs).
• Enters detailed notes in work orders, including before and after photos.
• Ensures adherence to OSHA standards and EPA refrigerant handling protocols by supervising field practices and documentation.
• Conducts inspections and repairs in accordance with federal, state, and local HVAC/R codes, including indoor air quality and cold chain requirements.
• Reclaims ozone-depleting refrigerants and maintains compliance with environmental guidelines.
• Leads HVAC/R field teams by coordinating work assignments, mentoring less-experienced Technicians, and managing escalated service issues.
• May be assigned a Developmental Technician for on-the-job training, including pickup at designated store locations and hands-on instruction for Technician-level associates.
• Delivers hands-on training sessions on safety, control troubleshooting, and system operations at company facilities, offsite locations, or vendor sites.
• Evaluates Technician skill sets and provides feedback to senior leadership to support workforce development.
• Participates in an on-call rotation to support business-critical needs outside of standard business hours; responds in a timely manner to incidents or requests during assigned on-call periods.
• Manages refrigerant levels, parts inventory, and vendor relationships to ensure the timely availability of materials.
• Tracks and orders HVAC/R parts, records purchases and usage, and ensures contract compliance with external service providers.
• Coordinates service calls and manages regional/market workloads to meet business priorities and timelines.
• Supports the implementation of HVAC/R business solutions by identifying operational needs, monitoring progress, and adapting to organizational changes.
• Leads special projects by collecting data, evaluating new technologies, and recommending improvements.
• Collaborates with cross-functional teams to develop and refine processes that meet evolving business demands.
• Maintains company vehicles in accordance with company policies and procedures; coordinates and transports vehicles for required maintenance.
• Safely operates motor vehicles and ensures the vehicle has all required documents; checks fuel and water levels, brake condition, signals, and lights.
• Submits maintenance invoices for payment and verifies the coverage and validity of vehicle insurance.
• Wears company uniform and badge in accordance with company policies and procedures.
• Leads and participates in teams by sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
• Embraces differences in people, cultures, ideas, and experiences to create an inclusive workplace.
• Works as a team, builds strong relationships, and communicates with impact, energy, and positivity.
• Strengthens the team by helping, developing, and mentoring others; recognizes contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Delivers results while putting the customer first and makes decisions based on reliable information.
• Displays curiosity and a desire to learn; takes calculated risks and supports others through change.

Requirements

• Option 1: 3 years’ experience in HVAC/grocery rack refrigeration.
• Option 2: 6 years’ experience in HVAC/grocery rack refrigeration and Associate of Applied Science (AAS) in Air Conditioning and Refrigeration.
• Hold and maintain Type I and Type II or Universal Environmental Protection Agency certification for refrigerant handling.
• Where required, HVAC-R/Mechanical Journeyman license.
• 1 year’s experience in plumbing, electrical, material handling equipment, or related area or 2 years’ Walmart store experience.
• Valid state-issued driver’s license and ability to pass a motor vehicle report.
• Commercial driving record with no convictions for DUI, DWI, OUI within the last five (5) years.
• Commercial driving record with no more than two (2) moving violations in the last three (3) years.
• No preventable accidents while operating a commercial motor vehicle in the last three (3) years.
• No serious traffic violations, as defined by the Federal Motor Carrier Safety Regulations, while operating a commercial motor vehicle in the last three (3) years.

Preferred Qualifications

• Completion of a 2-year technical/vocational HVAC/R program or 2-year associate’s of applied science in A/C and refrigeration.
• Experience using word processing, spreadsheet, email, and presentation software (e.g., Word, Excel, Outlook, PowerPoint).
• Prior work experience reading blueprints, schematics, and wiring diagrams.
• Prior work experience using hand tools, power tools, and testing equipment.
• Prior work experience with Glycol and CO2 systems.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.

Pay

The hourly wage range for this position is $35.00 - $70.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Primary location: 10251 Shops Ln, Jacksonville, FL 32258-7406, United States of America.