Senior Technician, Facility Services, HVAC/Refrigeration

Responsibilities

• Oversees installation and commissioning of HVAC/R systems, including ductwork, control panels, and building pneumatics.
• Leads diagnostics and troubleshooting of mechanical, electrical, and refrigerant issues across commercial and industrial systems.
• Implements and monitors preventive maintenance programs to extend equipment life and reduce downtimes.
• Manages rack systems, walk-ins, reach-ins, and supermarket refrigeration units, ensuring optimal performance and compliance.
• Uses heavy machinery.
• Submits required written and electronic information (for example, expense vouchers, weekly summaries, work orders, maintenance logs).
• Enters detailed notes in work orders, including before and after photos.
• Ensures adherence to OSHA standards and EPA refrigerant handling protocols by supervising field practices and documentation.
• Conducts inspections and repairs in accordance with federal, state, and local HVAC/R codes, including indoor air quality and cold chain requirements.
• Reclaims ozone-depleting refrigerants and maintains compliance with environmental guidelines.
• Leads HVAC/R field teams by coordinating work assignments, mentoring less-experienced Technicians, and managing escalated service issues.
• May be assigned a Developmental Technician for on-the-job training, including pickup at designated store locations and hands-on instruction for Technician-level associates.
• Delivers hands-on training sessions on safety, control troubleshooting, and system operations at company facilities, offsite locations, or vendor sites.
• Evaluates Technician skill sets and provides feedback to senior leadership to support workforce development.
• Participates in an on-call rotation to support business critical needs outside of standard business hours; responds in a timely manner to incidents or requests and supports issue resolution or appropriate escalation as needed.
• Manages refrigerant levels, parts inventory, and vendor relationships to ensure the timely availability of materials.
• Tracks and orders HVAC/R parts, records purchases and usage, and ensures contract compliance with external service providers.
• Coordinates service calls and manages regional/market workloads to meet business priorities and timelines.
• Supports the implementation of HVAC/R business solutions by identifying operational needs, monitoring progress, and adapting to organizational changes.
• Leads special projects by collecting data, evaluating new technologies, and recommending improvements.
• Collaborates with cross-functional teams to develop and refine processes that meet evolving business demands.
• Maintains company vehicles in accordance with company policies and procedures.
• Coordinates and transports vehicles for required maintenance, ensuring beforehand that alternate driving support is arranged.
• Safely operates motor vehicles and ensures that the vehicle has all required documents.
• Checks fuel and water levels, brake condition, signals, and lights.
• Submits maintenance invoices for payment.
• Verifies the coverage and validity of vehicle insurance.
• Wears company uniform and badge in accordance with company policies and procedures.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others adapt to change or new challenges.
• Develops, communicates, and implements