Senior Technical Writer

Role Summary

The Senior Product Content Engineer is a senior individual contributor responsible for producing high-quality technical content across Togetherwork's product portfolio using AI-first workflows. This role owns the most complex content deliverables, including API documentation, release notes, in-app contextual help, and internal enablement materials, and serves as the primary architect of the AI content pipelines that power the team's output.

Key Responsibilities

• Design and maintain AI content pipelines that generate release notes, API documentation, in-app help, and enablement materials from Jira tickets, PRDs, and design specs.

• Build and refine prompt libraries, templates, and structured workflows that produce consistent, high-quality output across products.

• Apply editorial expertise to review, refine, and approve AI-generated content for accuracy, voice, and completeness.

• Continuously improve pipeline quality by analyzing output patterns, identifying failure modes, and refining prompts.

• Evaluate new AI tools, models, and capabilities and recommend integration into existing workflows.

• Partner with the Director to expand AI pipeline coverage to new content types and product areas.

• Own API documentation, developer guides, and technical reference materials across assigned products.

• Partner with Engineering to ensure API docs are accurate, complete, and aligned with current endpoints and schemas.

• Create and maintain structured documentation frameworks that can be templated and scaled across the portfolio.

• Produce clear, developer-friendly content that reduces integration friction and support escalations.

• Produce release notes and changelogs aligned to product launch cycles across multiple products.

• Create in-app contextual help content that guides users through features, workflows, and common tasks.

• Develop internal enablement materials for Sales, CX, and Support teams tied to product releases and updates.

• Ensure all content is consistent in voice, structure, and quality across the portfolio, following standards set by the Director.

• Embed into product delivery workflows to capture content requirements early in the development lifecycle.

• Partner with Product Owners to extract story-level detail for documentation and help content.

• Collaborate with the Digital Adoption Specialist to ensure written content and in-app guides are complementary and consistent.

• Work with the Director to define and refine content standards, style guides, and quality benchmarks.

• Coach and support the Product Content Engineer on pipeline usage, editorial standards, and technical writing craft.

Qualifications

• 5 to 7+ years of technical writing, content engineering, or product documentation experience in SaaS or software environments.

• Demonstrated experience building AI-powered content workflows using LLMs, prompt engineering, and automation tools.

• Strong technical writing skills with experience producing API documentation, developer guides, and reference materials.

• Experience writing release notes, in-app help, and enablement content for multi-product portfolios.

• Proficiency with documentation tools and platforms (Confluence, Jira, Swagger/OpenAPI, ReadMe, or similar).

• Analytical mindset with experience measuring content effectiveness and iterating based on data.

• Excellent editorial judgment, able to assess AI-generated output for accuracy, clarity, and tone.

• Collaborative and comfortable working across Product, Engineering, CX, and Revenue teams.

Preferred Qualifications

• Experience in multi-product B2B SaaS environments, especially PE-backed or high-growth companies.

• Familiarity with Pendo, WalkMe, or other digital adoption platforms.

• Experience supporting platform migrations or large-scale customer transitions.

• Background in developer relations, developer experience, or API-first product teams.

• Experience mentoring junior writers or content team members.