Senior Technical Writer

About the role

RIVA is a mission‑driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. Since 2009, we’ve partnered with customers to solve complex challenges through smart, practical innovation to deliver real outcomes. Our teams consist of industry‑leading experts passionate about doing great work and making a difference. We develop solutions that strengthen communities and serve the public good. RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability, guiding how we work, collaborate, and measure success. Our employee‑first approach is rooted in trust, ownership, and meaningful work, investing in people and fostering a flexible, supportive environment so employees can grow skills, contribute ideas, and make an impact from day one while supporting missions that matter.

This role leads the development of all technical and end‑user documentation for an enterprise‑scale AI governance and cybersecurity implementation spanning the USPTO's hybrid cloud environment (AWS GovCloud, Azure Government, and M365). The Senior Technical Writer translates complex security and AI governance concepts—including Wiz Federal DSPM configurations, GitLab CI/CD pipeline workflows, and ServiceNow remediation processes—into clear, accurate materials for both technical and non‑technical audiences, including agency leadership.

Responsibilities

• Own the compliance reporting and dashboard package as a living product throughout the contract, maintaining accuracy across three reporting tiers: operational, compliance, and executive
• Lead the creation and maintenance of all program deliverables requiring written documentation, including the Project Initiation Package, Enterprise Architecture and Deployment Plan, Discovery and Classification Configuration guide, AI Governance Enforcement Configuration, Reporting and Dashboard Package, and Final Implementation and Closeout Report
• Produce administrator guides and runbooks for the Wiz Federal DSPM platform, including scanner connector configuration, policy tuning procedures, and Wiz Security Graph navigation for security operations staff
• Document GitLab CI/CD pipeline gates and enforcement playbooks, translating DevSecOps workflow controls—including Wiz Code and Snyk Agent Scan integration points—into clear procedural guides for development teams
• Author end‑user documentation and training materials for ServiceNow SMP remediation workflows, enabling USPTO staff to independently process, escalate, and close security findings from the DSPM platform
• Document UGAP API service broker governance procedures, including sanctioned AI routing