Senior Technical Writer

About the role

We are seeking a Senior Technical Writer to join our team. This role involves translating complex product and service information into clear, structured content that helps clients install, configure, and use our solutions. You will collaborate with product, support, and AI teams, as well as subject matter experts, to create modular documentation that supports intelligent search, automation, and chatbot experiences.

Responsibilities

• Create and maintain structured, component-based content designed for reuse, personalization, and artificial intelligence-driven delivery.
• Partner with engineers, product managers, and subject matter experts to gather information, validate technical accuracy, and define documentation requirements.
• Use test environments to research products and services, validate workflows, and capture screen samples for documentation.
• Leverage artificial intelligence tools to support content creation, editing, summarization, and quality improvement while validating accuracy and appropriateness.
• Estimate, track, and prioritize assigned projects, coordinate writing assignments across shared workstreams, and meet established deadlines.
• Provide leadership across documentation workstreams by conducting peer training, mentoring junior writers, improving documentation workflows, and ensuring deliverables meet industry, regulatory, and accessibility standards while incorporating customer feedback to improve content.

Requirements

• 5+ years of experience in technical writing for software, platform, or product documentation in structured authoring environments.
• 5+ years of experience creating and editing client-facing or user-facing technical documentation in software development life cycle and Agile environments.
• Experience with the following tools: MadCap Flare, HTML, Microsoft Word, SharePoint, Adobe Acrobat, Snagit, or similar tools to create and maintain published content.
• Experience applying the Microsoft Style Guide, department writing standards, topic-based authoring, content reuse, and metadata practices in documentation workflows.
• Experience using artificial intelligence tools, including generative artificial intelligence and content assistants, to streamline writing workflows while reviewing output for quality and accuracy.
• Bachelor's degree or higher in English, Technical Communications, Professional Writing, or a related field or equivalent combination of education, related experience and/or military experience.

Qualifications

• Experience writing user interface text and application screen content.
• Experience leading content transformation efforts across documentation sets.
• Experience creating structured, semantically consistent content designed for artificial intelligence consumption, including search, chatbots, and intelligent knowledge platforms.
• Experience with banking platforms, banking applications, online financial solutions, Fluid Topics, Jira, and Confluence.

Skills

• Strong communication skills.
• Ability to work independently and collaboratively.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Knowledge of banking platforms, applications, and financial solutions.

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize extra effort with rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand networks.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.

Pay

$71,250.00 - $114,000.00