Senior Technical Trainer

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, no invention. Remove boilerplate like EEO etc. Also remove application instructions. We need to parse the posting. Content: - Intro paragraph about Reltio, mission, values. That could be "About the role"? Actually "About the role" maybe includes description of role and company. The posting includes "Job Summary" describing role. So we can put that under

About the role

with paragraphs. - Responsibilities: "Job Duties And Responsibilities" list many bullet-like sentences. We need to put them in

• . Must preserve all details. The list is long; we can split each sentence as a list item. - Requirements: The posting includes "Skills You Must Have" which is a list of required skills and qualifications. Also maybe "Minimum 5 years experience..." etc. Those are requirements. Could be under

  Requirements

  or

  Qualifications

  . The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. We have: - About the role: company description and job summary. - Responsibilities: duties list. - Requirements: maybe the "Skills You Must Have" list (including education, experience, etc.) Could be considered Requirements. - Qualifications: maybe not separate; but we could combine with Requirements. However we need to avoid thin sections. Could put Requirements and Qualifications together? But we need headings only if real specific content. We could have Requirements covering education, experience, etc. Qualifications maybe not needed. - Skills: The posting also has "Skills That Are Nice To Have". That's optional skills. Could be under

  Skills

  (nice-to-have). But we also have required skills under Requirements. Might be better to have a Skills section for nice-to-have, and Requirements for mandatory. - Benefits: Not mentioned explicitly. There's mention of flexible work arrangements, but not explicit benefits. The posting says "Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives." That's a benefit-ish. Also maybe "Overall Market Range $85,000—$157,000 USD" is Pay. So we have Pay section. - Schedule: Not mentioned explicitly; there is mention of flexibility, travel, extended workdays, etc. Could be Schedule? Not explicit schedule like full-time, etc. Might not include Schedule if not specific. - Benefits: Could include flexible work arrangements, maybe also mention of distributed workforce, etc. But we need real specific content. The posting mentions flexible work arrangements, distributed workforce. That's a benefit. Could be under Benefits. - Pay: we have salary range. Thus sections: About the role, Responsibilities, Requirements (must-have skills), Skills (nice-to-have), Benefits, Pay. We should not include Schedule if not explicit. Now we need to extract content. About the role: combine introductory paragraphs about Reltio and job summary. Let's extract: Intro: "At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!" Then Job Summary paragraph: "The Senior Technical Trainer delivers high-quality, high-impact instructor-led and blended learning experiences to customers, implementation partners, and internal teams across classroom, virtual, and online modalities. This role owns the full training lifecycle; from designing and developing engaging course content to facilitating live sessions, managing the classroom experience, and continuously improving programs based on CSAT, NPS, and other performance data. The Senior Technical Trainer partners closely with internal subject matter experts, Product, and Go-To-Market teams to ensure all audiences are equipped to successfully implement and use the Reltio platform, while also supporting certification programs, LMS course management, and other training operations as needed. This is a self-directed, high-visibility role suited to someone who can translate complex technical concepts into clear, effective learning experiences for audiences with varying levels of technical knowledge" We can combine these into About the role section. Responsibilities: list from "Job Duties And Responsibilities". Let's extract each sentence (they are separated by periods). We'll need to split into list items. The text: "Deliver instructor-led and blended learning (classroom and remote) technical training to customer teams, implementation partners, and platform end-users, including workshops and technical bootcamps with high CSAT and NPS scores.Deliver classroom learning experiences, labs, discussions, Q&A sessions, in live onsite or virtual classes that engage employees, customers, and partners.Own the classroom experience, managing delivery and break timing and pacing, while adhering to the published event time and overall agenda.Manage student activities, communications, student support items; including proctoring live exam sessions, reviewing AI proctored exams, grading student assignments, and managing Training service tickets opened by students.Own design, development, and publishing of engaging course content and learning activities, for ILT, online, and virtual modalities, including continuous evaluation and improvement cycles. Partner with internal subject matter experts to continuously learn, guide, and deliver the highest quality training.Proactively implement training course CSAT and NPS evaluations, collect metrics, and strategize on training program improvements. Collect and maintain training data to support department key performance indicators.Leverage AI-enabled tools to enhance technical training delivery, content refinement, learner engagement, and analysis of training effectiveness (e.g., insights from feedback, assessments, and performance data).Guide certification tracks for technical roles and organize training material to align with the certification program vision.Effectively communicate to manager and leader level, be a change agent to build and promote sustainable, scalable training.Maintain, coordinate, and communicate training schedules with end users and stakeholders.Review and approve proctored certification exams.Coordinate with and support the Go To Market teams to ensure partners and customers are trained accurately to be able to deliver Reltio implementations successfully.May facilitate Certification Drives as needed.Maintain Certification StatusTrainers are expected to maintain active certification on Reltio's most technical role-based credentials — currently the Solution Architect Project-Ready Certification. Certifications must be achieved within 90 days of hire, or within 30 days of an updated content release. This requirement may be adjusted at any time in line with updated content releases or curriculum delivery needs.Lead special projects:May be called upon at any time to lead projects aligned with Training or broader Company initiatives, with accountability for managing project assignments and deliverables. (Does not include personnel resourcing or hiring authority.)Serve as backup for operational items as neededDuties may include, but are not limited to, managing course enrollments, addressing service tickets, managing training tenants, assisting with certification drives, and scheduling training events.LMS Course Management: Build and manage course objects and related training materials, including prerequisites, course materials/documentation, attendance, participation requirements, assignments, and other course administration activities, in accordance with established LMS standards and guidance.May require domestic and international travel, as well as flexibility to support learners and stakeholders across time zones.This role requires flexibility based on training schedules, class delivery needs, and business priorities. Training delivery may require extended workdays to prepare for, facilitate, and close out sessions, depending on class format and learner needs.Training assignment frequency will vary based on business demandFacilitate sessions with strong classroom management, sound judgment, and adherence to the published learning agenda" We need to split into sensible list items. Some sentences are concatenated without spaces after periods. We'll need to insert spaces manually? We can just treat each segment as separate item, but ensure readability. Better to manually split: - Deliver instructor-led and blended learning (classroom and remote) technical training to customer teams, implementation partners, and platform end-users, including workshops and technical bootcamps with high CSAT and NPS scores. - Deliver classroom learning experiences, labs, discussions, Q&A sessions, in live onsite or virtual classes that engage employees, customers, and partners. - Own the classroom experience, managing delivery and break timing and pacing, while adhering to the published event time and overall agenda. - Manage student activities, communications, student support items; including proctoring live exam sessions, reviewing AI proctored exams, grading student assignments, and managing Training service tickets opened by students. - Own design, development, and publishing of engaging course content and learning activities, for ILT, online, and virtual modalities, including continuous evaluation and improvement cycles. - Partner with internal subject matter experts to continuously learn, guide, and deliver the highest quality training. - Proactively implement training course CSAT and NPS evaluations, collect metrics, and strategize on training program improvements. - Collect and maintain training data to support department key performance indicators. - Leverage AI-enabled tools to enhance technical training delivery, content refinement, learner engagement, and analysis of training effectiveness (e.g., insights from feedback, assessments, and performance data). - Guide certification tracks for technical roles and organize training material to align with the certification program vision. - Effectively communicate to manager and leader level, be a change agent to build and promote sustainable, scalable training. - Maintain, coordinate, and communicate training schedules with end users and stakeholders. - Review and approve proctored certification exams. - Coordinate with and support the Go To Market teams to ensure partners and customers are trained accurately to be able to deliver Reltio implementations successfully. - May facilitate Certification Drives as needed. - Maintain Certification Status: Trainers are expected to maintain active certification on Reltio's most technical role-based credentials — currently the Solution Architect Project-Ready Certification. Certifications must be achieved within 90 days of hire, or within 30 days of an updated content release. This requirement may be adjusted at any time in line with updated content releases or curriculum delivery needs. - Lead special projects: May be called upon at any time to lead projects aligned with Training or broader Company initiatives, with accountability for managing project assignments and deliverables. (Does not include personnel resourcing or hiring authority.) - Serve as backup for operational items as needed. - Duties may include, but are not limited to, managing course enrollments, addressing service tickets, managing training tenants, assisting with certification drives, and scheduling training events. - LMS Course Management: Build and manage course objects and related training materials, including prerequisites, course materials/documentation, attendance