Senior Technical Service Professional

This is a Fully Remote Job About Our Client:The organization operates within the office and production print technology industry and has expanded into software and services to support the hybrid workplace. It provides workplace technology solutions that integrate hardware, software, and financial services to address the needs of a global, distributed workforce. About the Opportunity:The SENIOR TECHNICAL SERVICE PROFESSIONAL leads the development and delivery of proactive consumables services, including Automated Supplies Replenishment within Managed Print Services. This role is pivotal in connecting device telemetry, predictive analytics, and operational execution to ensure timely supply delivery. The position contributes by enhancing customer satisfaction, improving operational efficiency, and enabling future AI-driven service capabilities. Responsibilities:Lead delivery of Proactive Consumables Management and Automated Supplies Replenishment servicesEnsure reliable supply alerts, replenishment, ordering, and fulfillment processesMaintain alignment with customer service commitments and business requirementsManage and improve consumables prediction models using machine learning and rules-based approachesRefine forecasting based on device usage, customer behavior, fleet composition, and historical dataTranslate predictive analytics into automated operational workflowsEnsure seamless integration across analytics platforms, enterprise systems, and operationsCollaborate with engineering, operations, analytics, IT, software development, and business services teamsMonitor key performance indicators and identify opportunities for automation and process improvement Requirements:8-10+ years of experience in program management, service delivery, supply chain operations, analytics, or data-driven business operationsStrong understanding of predictive analytics applied to business processes and customer outcomesExperience working across technical, operational, and business organizationsFamiliarity with enterprise platforms such as CRM, ERP, order management, or supply chain systems preferredStrong ownership mindset with ability to manage end-to-end service performance and drive cross-functional execution Pay Range and Compensation Package:Annual base salary range: 122,182 USD to 168,000 USD Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.