Senior Technical Project Manager, CoStar Real Estate Manager & Visual Lease - Atlanta, GA

Role Overview

We are currently seeking an exceptional Senior Technical Project Manager to oversee the delivery of multiple software implementations simultaneously for our customers. This role will report to the Director of Project Management. The Senior Technical Project Manager has a dynamic leadership role in leading the on-boarding solutions for key strategic customers as identified by management. The role is both an external customer and/or 3rd party vendor-facing role in conjunction with an internal master facilitation role where multiple organizations participate in the overall customer program/project.

Essential Duties And Responsibilities

• Project Initiation
  • Review Sales Order and Customer Success Record for accuracy
  • Conduct Sales to Consulting hand-off and client-facing kick off meetings
  • Scope Management
    • Define project scope, objectives, and deliverables
    • Conduct in-depth project scope analysis and address gaps proactively
    • Identify strategic opportunities that will add value to the implementation process and to the client's operational needs
• Project Planning
  • Create and maintain granular project schedules
  • Displays advanced understanding of level of effort of every task in the project schedule
  • Tracks resource allocation based on available bandwidth and level of effort
• Team Leadership
  • Lead and motivate multi-disciplinary teams effectively
  • Demonstrates initiative and uses sound judgment in choosing actions
  • Provides input regarding key project staff-competency, fit, capability, and performance
  • Mentor Level 1 Technical Project Managers
• Change Management
  • Manage scope changes and implement effective change management processes
  • Evaluate Change impact (what-if analysis) for projects and drives decision making based on most optimal projections
• Budget Management
  • Develop and manage project budgets
  • Review and distribute Time and Materials Reports
  • Communicate and able to identify when budget may be exceeded and recommend solutions to stay in budget
• Resource Management
  • Provide direction and support to the Project Team
  • Prioritize Project tasks and conduct planning sessions with the Project Team
• Communication Management
  • Run Executive Stakeholder meetings and QBRs (Quarterly Business Reviews) for programs
  • Facilitate and lead weekly status update meetings and capture meeting notes in real-time
  • Provide status reports focusing on budget, scope, and timeline
  • Leverage our Professional Services Automation (PSA) solution as a portal to communicate Project information to our clients
• Risk and Issue Management
  • Proficiency in identifying, analyzing, mitigating project risks, and solving issues
  • Apply risk mitigation strategies, including risk avoidance, risk transfer, and contingency planning for programs
  • Lead the analysis and diagnosis to solve unique/complex technical and project issues
• Quality Management
  • Provide the project team, client, and shareholders with metrics and feedback on the project's performance
  • Strive for perfect execution and process improvement to prevent defects in deliverables
  • Extensive experience in ensuring the quality of project deliverables through testing and review processes
  • Manage Test Case assignments, issue logs, and issue resolution in TestRail
• Stakeholder Management
  • Manage Stakeholder and Customer expectations
  • Communicate difficult and/or complex content to executive level stakeholders
  • Strategic Planning
    • Provide strategic direction to programs and projects
    • Drive organizational alignment
  • Program Management
    • Manage large group of related projects in a coordinated manner to obtain benefits and control not available from managing them individually
    • Aggregates project metrics in PMIS (Project Management Information System) Dashboard
    • Manages, updates, and publishes program processes and templates
  • Relationship Management
    • Foster client partnerships and drive customer satisfaction initiatives
    • Handle customer requests for consultation on matters beyond the scope of the program/project
    • Encourage customer referrals to other organizations for our company
• Travel
  • Up to 10% (domestic and international) annually

Basic Qualifications

• Bachelor's degree in Accounting, Finance, or related field, from an accredited, not-for-profit, in-person college/university.
• A track record of commitment to prior employers.
• 8+ years of technical project management experience, particularly in external, customer facing roles OR 6+ years of relevant experience with a completed Master’s degree.
• Experience managing enterprise-scale SaaS implementations.
• Demonstrated ability to delegate, multitask and manage concurrent IT projects.
• Expertly direct the work of a multi-disciplinary client team, which includes IT, Real Estate and Accounting experts.
• Work independently successfully with limited to no direct supervision while embodying all standards expected.
• Demonstrated ability to exercise good judgement and provide recommendations to clients and/or team members that are in alignment with the company.
• Excellent organizational and communication skills.
• Meticulous about documentation and record-keeping.
• Advanced user of MS Project and MS Office applications (Word, Excel, Visio, and PowerPoint).

Preferred Qualifications

• PMP certification or equivalent.
• MBA or Master’s in a related field.