Senior Technical Program Manager - Client Implementation & Enablement

On-site in Omaha; contract role in a fast-paced environment.

Responsibilities

• Lead end-to-end technical onboarding programs for strategic clients: define scope, milestones, success criteria, and acceptance for each engagement.
• Build and run repeatable onboarding frameworks, playbooks, templates, and automation to reduce cycle time and operational effort.
• Manage technical integration projects (APIs, data migrations, connectors, batch/real-time flows) including architecture handoffs, environment provisioning, and release coordination.
• Serve as the senior client-facing program lead: run kickoff, status reviews, steering committees, and executive communications; set expectations and escalate proactively.
• Coordinate cross-functional delivery across engineering, product, security, compliance, QA, operations, professional services, and third-party vendors.
• Identify, track, and resolve technical and commercial dependencies and risks (data mapping, security reviews, legal/contract milestones, implementation windows).
• Drive readiness for go-live and early production support: runbooks, run/rollback plans, monitoring, alerts, SLA handoffs to operations and client success.
• Measure and improve onboarding outcomes: time to value, launch success rate, change request frequency, customer satisfaction (NPS/CSAT), and operational cost.
• Mentor and enable implementation teams to adopt best practices (agile delivery, backlog hygiene, release checklists) and continuously improve throughput.
• Partner with product and GTM teams to influence the product roadmap based on onboarding learnings and recurring client requirements.

Requirements

• 7+ years of program or project management experience with at least 3 years leading technical, client-facing onboarding or implementation programs.
• Demonstrated track record delivering complex integrations (APIs, ETL/data migrations, SSO, payment/transaction systems) across multiple engineering teams.
• Strong client-facing skills with the ability to present to senior executives, set expectations, and drive decisions.
• Technical fluency: cloud architectures (AWS/Azure/GCP), REST APIs, authentication/authorization patterns, data mapping/transformation concepts, and CI/CD.
• Proven experience managing multi-party dependencies (internal teams, vendors, client IT) and negotiating trade-offs under time pressure.
• Experience with delivery and collaboration tools (Jira, Confluence, Salesforce or equivalent) and with program artifacts (roadmaps, RAID logs, decision logs).
• Excellent written and verbal communication, organization, and stakeholder management skills.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
• Experience in regulated industries (financial services, payments, healthcare) and familiarity with compliance reviews (PCI, SOC, KYC/AML).
• Prior experience building onboarding playbooks, automation for provisioning, or data validation tools.
• Certifications such as PMP, SAFe, or Certified ScrumMaster.

Skills

• AWS, Azure, GCP
• APIs, REST APIs, CI/CD, ETL, data mapping, data validation
• Jira, Confluence, Salesforce, RAID logs
• ScrumMaster, PMP, Certified ScrumMaster
• Client onboarding, agile delivery, production support, professional services
• Strong client-facing skills, executive communications, stakeholder management
• Risk-based decision making, influence without authority, mentoring
• Continuous improvement, metrics, throughput, cycle time
• Technical fluency, architecture, automation, compliance reviews

Pay

$70.00 - $93.50 per hour

Schedule

9 AM to 5 PM

Benefits

• Medical, prescription, dental, and vision insurance
• AD&D and life insurance offerings
• Short-term disability
• 401K plan (all benefits based on eligibility)