Senior Technical Program Manager

We're Fiserv, a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day—quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About Your Role

As a Senior Technical Program Manager within Issuer Solutions, you will lead large-scale technology programs that are critical to business success. You'll drive cross-functional execution, manage complex stakeholder relationships, and ensure delivery of strategic initiatives on time, within budget, and with high quality.

Responsibilities

• Lead end-to-end planning and execution of complex, cross-functional technical programs with significant executive visibility
• Define program scope, success criteria, governance, and integrated timelines while proactively managing risks, issues, dependencies, and change
• Keep internal and external stakeholders aligned and informed through transparent communication, clear reporting, and effective decision-making forums
• Ensure program execution follows established FTS governance models, methodologies, and delivery standards
• Identify delivery challenges, evaluate alternatives, and drive issue resolution and escalation activities to maintain program objectives
• Provide matrix leadership to program and project managers while holding teams accountable for delivery, quality, and business outcomes
• Manage program financials, including business cases, forecasts, spend approvals, actuals, and budget tracking
• Oversee client communications, end-to-end testing, cutover readiness, implementation activities, and formal signoff prior to production go-live

Requirements

• 8+ years of experience leading technical programs, large-scale technology initiatives, or management consulting engagements
• 5+ years of experience delivering large, complex infrastructure transformation, technology modernization, or data center consolidation programs
• 5+ years of experience leading cross-functional, matrixed teams spanning multiple business units and stakeholder groups
• 5+ years of experience applying formal program and project management methodologies throughout the full delivery lifecycle
• 3+ years of experience managing program budgets, forecasts, financial controls, and investment planning for enterprise initiatives
• Demonstrated experience managing executive stakeholders and delivering programs with significant organizational impact
• Strong risk management, dependency management, and governance expertise within complex technology environments
• Bachelor's degree in Business, Information Technology, Engineering, or a related field, or an equivalent combination of education, work, and/or military experience

Preferred Qualifications

• Experience delivering enterprise-wide programs with executive sponsorship and high organizational visibility
• Experience working within a PMO or formal governance-driven delivery organization
• Experience leading operational transition, migration, cutover, or production readiness efforts
• Experience managing client-facing communications and formal acceptance or signoff processes
• Experience delivering programs with regulatory, security, compliance, or quality-related requirements
• PMP, PgMP, Agile, SAFe, or comparable program management certification

How You’ll Work

• This role emphasizes in-person collaboration and is on-site Monday through Friday
• Requires being on-call during non-standard and/or overnight hours on a rotational basis
• Requires flexibility to work overtime that includes weekends and holidays
• Requires use of a computer and audio equipment

Travel

Approximately 15% travel off-site or to other office locations is expected.

Sponsorship

You must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

Pay

Salary Range: $150,000.00 - $240,000.00. These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. For incentive-eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.