Senior Technical Program Manager, Ads AI Core Infrastructure

About the role

Amazon Advertising is investing heavily in building AI-native data infrastructure, and our team sits at the center of that transformation. We own the Ads Real-Time Data Service and Advertiser Profiles: the systems that provide every advertising AI agent with immediate, structured access to advertiser context. Today, advertising agents and skills across Amazon depend on our platform to answer questions about campaign performance, budget allocation, brand positioning, and advertiser behavior within sub-second latency. We process billions of data points daily with 1-3 minute refresh cadences, serving millions of advertisers across all Amazon marketplaces worldwide.

Our team is part of Ads AI Core Infrastructure (ACI), the organization responsible for the foundational systems that make Amazon's advertising AI possible: knowledge bases, runtime environments, agent tooling, and the real-time data layer that connects them all. The programs you will lead span the full lifecycle: from defining the data model and onboarding new advertiser signal types, to coordinating cross-organization launches with agent teams, measurement systems, and advertising console experiences. You will own programs that touch 30+ engineering teams across 10 VP organizations, drive alignment between science teams developing new embedding and retrieval techniques and engineering teams productionizing them, and manage the rollout of platform capabilities to advertising agents and skills across Amazon's global advertising business. The work is technically complex (distributed systems, real-time streaming, large language model optimization), organizationally complex (multiple VP-level stakeholders with competing priorities), and time-sensitive (agent teams are shipping new advertiser experiences weekly and depend on our platform to keep pace).

Responsibilities

• Program Strategy & Roadmap Ownership — Own the multi-quarter roadmap for Advertiser Data and Profiles across both our team and partner teams. Define program milestones, success metrics, and delivery timelines. Write and present the program narrative for OP1/OP2 documents and monthly business reviews to Directors and VPs. Make data-driven trade-off recommendations when scope, resources, and timelines conflict, and drive crisp decisions about what ships now versus what defers.
• Cross-Organization Program Delivery — Manage programs spanning platform engineering, applied science teams building embedding and retrieval models, agent builder teams consuming APIs, measurement and attribution teams depending on our data, and advertising console teams surfacing profile data to advertisers. Create and maintain program schedules that account for cross-team dependencies, negotiate resource commitments, and drive weekly execution cadence across all workstreams. When programs stall, diagnose whether the block is technical, organizational, or resource-based, and drive resolution through the appropriate path.
• Technical Program Leadership — Understand distributed systems architecture well enough to participate in design reviews, challenge assumptions about data freshness and consistency guarantees, and ensure commitments are technically feasible within stated timelines. Work with engineers to decompose large programs into independently deliverable milestones. Ensure real-time ingestion pipelines, MCP server infrastructure, and profile computation systems meet availability and latency commitments. Own the launch readiness process for platform features consumed by 30+ downstream teams.
• Operational Excellence & Risk Management — Establish and maintain mechanisms that keep programs healthy: status dashboards, weekly program reviews, escalation criteria, and stakeholder communication cadences. Proactively identify risks weeks before they become blockers and bring mitigation plans. Run retrospectives after major launches and drive resulting improvements into team process. Own capacity planning coordination across services during peak advertising seasons.
• Stakeholder Communication & Influence — Serve as the single-threaded owner of program communication to senior leadership. Write documents that clearly articulate scope, timeline, risk, and trade-offs for Directors and VPs. Present at monthly business reviews and operational reviews. Build consensus across teams with different priorities by finding framing that connects each team's goals to the program outcome. Manage expectations proactively, ensuring leadership is never surprised by delays or scope changes.

A day in the life

Morning: Program Execution and Unblocking — Your day starts with the program dashboard showing 3 of 4 workstreams green and one yellow: the real-time campaign ingestion pipeline is blocked on a schema change from the upstream data warehouse team. You write a concise status update to your Director with the issue, impact to timeline, and your proposed mitigation. You then join a 30-minute stand-up with your cross-team leads where you confirm the data warehouse team has scheduled the schema migration for next sprint. You update the program tracker, adjust the downstream timeline by 3 days, and notify the agent teams that their new campaign signals onboarding date shifted. Mid-morning, you are in a design review with the platform engineers and an Applied Scientist. They are proposing a new context compression approach for high-cardinality advertiser data that would reduce token consumption by 35% but requires changes to the MCP server response format. You ask questions about backward compatibility, migration path for existing consumers, and latency impact. You determine this needs a phased rollout and work with the team to define the phases and success criteria for each.

Afternoon: Strategic Planning and Stakeholder Alignment — After lunch, you are drafting the Q4 roadmap section for the OP1 narrative. You are framing the Advertiser Profiles expansion in terms of what it enables for advertisers (richer recommendations, faster onboarding to new ad products) rather than the technical components. You coordinate with the product manager on the customer-facing narrative and with the science lead on which profile signals will be ready by launch. You join a weekly sync with the three agent teams that are your largest consumers. They want real-time access to advertiser creative assets as part of the profile. You assess the engineering cost, negotiate a phased delivery (metadata first, full assets in Q1), and commit to a date for the first phase. You document the agreement and add the work items to the backlog.

Late Afternoon: Operational Reviews and Forward Planning — You run a 45-minute program review with your Director and the partner team leads. You walk through each workstream: what shipped this week, what ships next week, where the risks are. One risk surfaces: the data warehouse team is planning a schema migration that could disrupt our ingestion pipelines during peak season. You escalate this to your VP with a clear ask (timing coordination) and a proposed resolution path. Before end of day, you review the launch readiness checklist for next week's release of a new profile data type to all advertising agents. Load testing passed, documentation is complete, the rollback plan is reviewed. You approve the launch and send the go/no-go communication to stakeholders.

Qualifications

Basic Qualifications

• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams
• Experience managing programs across cross-functional teams, building processes and coordinating release schedules
• Experience building and evaluating system-level technical design
• Experience developing and executing/delivering product and technical roadmaps

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

Pay

• USA, NY, New York: $163,600 – $221,300 annually
• USA, WA, Seattle: $148,700 – $201,200 annually

Base salary range varies by location. Total compensation includes sign-on payments and restricted stock units (RSUs). Final compensation determined by experience, qualifications, and location.

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance with option for Supplemental life plans
• Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Company: Amazon.com Services LLC | Job ID: A10582712