Senior Technical Product Manager – T-Life App Development Team

About the role

T-Life is T-Mobile's flagship customer app, serving as the digital front door for millions of customers managing their wireless experience daily. The Sr Technical Product Manager leads complex technical solutions within the Service & Self-Care domain, ensuring alignment with business goals and customer needs.

Responsibilities

• Own the end-to-end product lifecycle for complex technical solutions within T-Life’s Service & Self-Care domain, ensuring alignment with business goals and customer needs.
• Define product vision, strategy, and roadmap for self-service journeys, including account management, billing, plan changes, and device support, while balancing customer experience, business priorities, and technical feasibility.
• Ensure product delivery aligns with organizational objectives and supports long-term platform and application scalability.
• Evaluate emerging technologies, AI tools, industry trends, and competitive offerings to identify opportunities for innovation within digital self-care; actively apply AI-powered tools such as Claude, ChatGPT, and Microsoft Copilot to improve team efficiency, accelerate requirements development, and enhance product delivery workflows.
• Collaborate with cross-functional teams including development, architecture, DevOps, mobile engineering, and stakeholders to drive technical delivery, product releases, deployment activities, and continuous product improvements.
• Partner with engineering teams to support delivery of customer-facing mobile and digital self-care experiences while ensuring alignment with product objectives.
• Facilitate collaboration across business and technical teams to ensure successful execution and release of product capabilities.
• Analyze quantitative and qualitative data, including funnel metrics, self-resolution rates, and customer sentiment, to prioritize features, assess risks, and support decision-making processes.
• Utilize customer insights, operational metrics, and product performance data to inform roadmap decisions and continuous improvement efforts.
• Monitor product outcomes and recommend enhancements that improve customer experience and business value.
• Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt.
• Refined requirements, user stories, and acceptance criteria to support successful execution by development and DevOps teams.
• Ensure transparency and prioritization across initiatives, dependencies, and delivery milestones.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Support and enable core Agile practices and tenants including efficient just-in-time flow, lean practices, elimination of waste, DevOps CI/CD, release readiness, and continuous delivery practices.
• Partner with development and DevOps teams to support deployment planning, production readiness, release coordination, and continuous improvement efforts.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training